Kimberly Rentschler
Gladstone,MO
Summary
Dedicated and experienced professional seeking an opportunity to gain secure employment with a quality company that can utilize my leadership-driven proactive approach to the maximum extent.
Overview
12
12
years of professional experience
Work History
Patient Account Representative
Sano Orthopedics
Lee's Summit , MO
10.2022 - Current
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Provided customer service to patients regarding billing inquiries and account information.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Contacted insurance companies to check status of claim payments.
- Accepted and processed customer payments and applied toward account balances.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Reviewed flagged items daily and resolved issues.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with the development of new processes for billing, coding, collections, and reimbursements.
- Identified trends in denials or rejections due to incorrect coding or billing practices by providers.
Patient Account Representative
Saint Lukes Health System
Kansas City , MO
11.2018 - Current
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments
- Resolved inquiries from patients, families and external payers
- Reviewed flagged items daily and resolved issues
- Processed refunds, disbursements and payments
- Submitted electronic bills following facility and legal compliance standards
- Accepted and processed customer payments and applied toward account balances
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Foster Manager
Midwest Animal Resq
Raytown , MO
08.2018 - 12.2019
- Set up and strategically planned/organized a new foster program
- Utilized social media as a source for potential clients/foster families
- Organized past, present and potential clients allowing the business to follow up on our adopted pets
- Responsible for keeping all medical records up to date, along with behavior exams and completing adoption paperwork in the database.
Accounting Assistant
Innovative Soap Mfg., LLC
Blue Springs , MO
11.2014 - 08.2018
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Coded invoices and other records to maintain organized and accurate records
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Prepared weekly payroll for team of salaried and hourly employees
- Received payments from customers via cash, check and credit cards to pay company invoices
- Evaluated expense reports for accuracy and adherence to company policies.
Patient Account Representative
APS/Lincare
Grain Valley , MO
01.2012 - 11.2014
- Selected to travel the US to assist service centers with organizing inventory, entering in paperwork and delivering equipment to patients
- Responsible for taking inbound and outbound calls to customers and physicians
- Documented patient information, prescriptions, and test results into system
- Collected and completed sales reports, along with scheduling and leading weekly conference calls.
Education
Associate of Arts -
Metropolitian community college
01.2007
Diploma -
Truman High School
01.2006
Skills
- Microsoft Office Suite
- Project Management
- Strong Interpersonal Communication
- Task delegation/Team Leadership
- Strong Written and Verbal Communication
- Willingness to Learn
- Detail-Oriented
- Problem Identification
Timeline
Patient Account Representative
Sano Orthopedics
10.2022 - Current
Patient Account Representative
Saint Lukes Health System
11.2018 - Current
Foster Manager
Midwest Animal Resq
08.2018 - 12.2019
Accounting Assistant
Innovative Soap Mfg., LLC
11.2014 - 08.2018
Patient Account Representative
APS/Lincare
01.2012 - 11.2014
Associate of Arts -
Metropolitian community college
Diploma -
Truman High School
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