Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Reynolds

Orient

Summary

Dedicated customer service professional with more than 30 years background in customer service roles, including office settings. Known for providing top-notch client support. Excel in listening, empathy, and patience, maintaining a calm, compassionate and confidential environment.

Overview

30
30
years of professional experience

Work History

Receptionist

BB Nail Salon & Cocktails
06.2022 - Current
  • Manage front desk operations by greeting clients and visitors with a professional, friendly and welcoming demeanor.
  • Assist clients and visitors with check-in, service consultation, pricing and selections, polish choices, seating clients, serving drinks, and conflict resolution, while overcoming language barriers.
  • Maintain a clean and safe environment, while multitasking, answering phone, processing client payments, maintaining laundry, and controlling supplies .


Customer Service/Money Services

Walmart
08.1995 - 01.2024
  • Conducted money services at Money Services Center, conducted returns at Customer Service Center, following all company, local, state and federal guidelines.
  • Greeted customers promptly, responded to questions and concerns, in person or on the phone, while managing difficult or emotional situations with respect, empathy, problem-solving techniques, and assistance from others if needed.
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Knott County Central High School
Hindman, KY

Skills

  • Positive, professional
  • Service-oriented mindset
  • Document management
  • Conflict resolution
  • Multitasking and prioritization
  • Scheduling
  • Microsoft office
  • Data entry
  • Verbal and written communication
  • Multi-line phone, fax, copier

Timeline

Receptionist

BB Nail Salon & Cocktails
06.2022 - Current

Customer Service/Money Services

Walmart
08.1995 - 01.2024

High School Diploma -

Knott County Central High School

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