Kimberly Reynolds
Sugar Land,TX
Summary
Dynamic Veterinary Technician with expertise from Texas Veterinary Dental Center, skilled in surgical support and complaint resolution. Proven ability to enhance client experiences through effective communication and problem-solving. Adept at managing multi-task environments while ensuring precise anesthesia monitoring and maintaining comprehensive animal health records.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Customer Service Representative
Texas Veterinary Dental Center
03.2021 - 07.2025
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science -
VTI
Houston, TX12-2010
Skills
- Veterinary office administration
- Scheduling
- Complaint resolution
- Multi-task management
- Appointment scheduling
- Problem-solving
- Surgical procedures and support
- General anesthesia monitoring
Certification
- Licensed Veterinary Technician
- Medical Billing Specialist
Timeline
Veterinary Technician/Customer Service Representative
Texas Veterinary Dental Center
03.2021 - 07.2025
Associate of Science -
VTI