Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Reynolds

Sugar Land,TX

Summary

Dynamic Veterinary Technician with expertise from Texas Veterinary Dental Center, skilled in surgical support and complaint resolution. Proven ability to enhance client experiences through effective communication and problem-solving. Adept at managing multi-task environments while ensuring precise anesthesia monitoring and maintaining comprehensive animal health records.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Veterinary Technician/Customer Service Representative

Texas Veterinary Dental Center
03.2021 - 07.2025
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.


Education

Associate of Science -

VTI
Houston, TX
12-2010

Skills

  • Veterinary office administration
  • Scheduling
  • Complaint resolution
  • Multi-task management
  • Appointment scheduling
  • Problem-solving
  • Surgical procedures and support
  • General anesthesia monitoring

Certification

  • Licensed Veterinary Technician
  • Medical Billing Specialist

Timeline

Veterinary Technician/Customer Service Representative

Texas Veterinary Dental Center
03.2021 - 07.2025

Associate of Science -

VTI
Kimberly Reynolds