Kimberly R. Hamilton
Meridian,Idaho
Summary
Health Informatics and Patient Access professional with 27+ years of experience supporting large healthcare systems through EMR implementations, workflow optimization, end-user training, and operational leadership. Proven ability to bridge clinical, technical, and operational teams to improve access, efficiency, and patient experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Health Informatics Specialist III (Patient Access Lead)
Trinity Health
Boise, ID
01.2019 - Current
- Patient Access and MyChart Service Line Lead
- Subject Matter Expert (SME) Dyad Lead for Patient Access and MyChart
- Serve as Super User Coordinator for Epic Go-Lives
- Patient Access Cutover lead for Wave 4 Go Live
- Support Cutover activities across multiple Epic Go-Lives
- Support Training Coordinator responsibilities
- Partner with Medical Group leadership and frontline staff
- Deliver training, education, and go-live support
- Mentor and guide HIS I and HIS II team members
- Epic credentialed in Patient Access and Grand Central
- EpicCare Link RHM Coordinator
- Support new clinics opening up
Manager, Patient Access
Saint Alphonsus Regional Medical Center
Boise, Idaho
01.2015 - 01.2019
- Managed Registration, Hospitality, Benefit Advocates, Patient Accounts, and Volunteer Services
- Super User for Palm Scanner and ChartMaxx implementations
- Led Lean initiatives improving surgery workflows and patient communication
- Completed Medicaid audits and implemented patient loan programs
- Contributed to achieving Huron Bronze Status
Supervisor, Patient Access
Saint Alphonsus Regional Medical Center
Boise, Idaho
01.2006 - 01.2015
- Supervised Registration, Provider-Based Billing, and Hospitality teams
- Super User for Cerner Genesis go-lives across multiple Trinity Health sites
- Implemented online registration and patient access workflows
- Supported Central Tower opening and access optimization
- Implemented self check in kiosks
Education
Master of Business Administration -
University of Phoenix
Bachelor of Science - Healthcare Administration
University of Phoenix
Skills
- Health Informatics & EMR Optimization
- Patient Access & Registration Workflows
- Epic & Cerner (Genesis) Implementations
- End-User Training & Super User Leadership
- Workflow Design & Process Improvement
- Lean Methodology
- Revenue Cycle & POS Collections
- Cross-Functional Collaboration
- Staff Leadership & Mentorship
- Microsoft Excel, Word, PowerPoint, Outlook
Certification
Credentialed Epic Patient Access
Credentialed Epic Grand Central
Timeline
Health Informatics Specialist III (Patient Access Lead)
Trinity Health
01.2019 - Current
Manager, Patient Access
Saint Alphonsus Regional Medical Center
01.2015 - 01.2019
Supervisor, Patient Access
Saint Alphonsus Regional Medical Center
01.2006 - 01.2015
Bachelor of Science - Healthcare Administration
University of Phoenix
Master of Business Administration -
University of Phoenix