Kimberly Rice
Tucson,AZ
Summary
Dynamic professional with a proven track record at Kalil Bottling, enhancing operational efficiency through expert invoice processing and clerical support. Excelled in customer service at Alphagraphics, significantly boosting customer retention. Skilled in Microsoft Excel and adept at fostering positive client relationships, showcasing a unique blend of administrative prowess and interpersonal skills.
Overview
24
24
years of professional experience
Work History
Accounting Clerk
Kalil Bottling
07.2023 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
Sales Associate
BevMo! Beverages & More
03.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Lead CSR
Alphagraphics Tucson
08.2011 - 03.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Contributed to the creation of promotional campaigns that increased brand awareness and attracted new customers.
- Collaborated with team members to develop strategies for boosting customer retention rates.
Customer Service Representative
Agero
05.2009 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead CSR
Alphagraphics
09.2000 - 10.2008
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
Education
Diploma - General Studies
Amphi High School
Tucson, AZ05.1993
Skills
- Payment Processing
- Invoice Processing
- Clerical Support
- Administrative Support
- Customer Service
- Microsoft Excel
- Invoice balancing
- Data inputting
Timeline
Accounting Clerk
Kalil Bottling
07.2023 - Current
Sales Associate
BevMo! Beverages & More
03.2021 - 06.2023
Lead CSR
Alphagraphics Tucson
08.2011 - 03.2020
Customer Service Representative
Agero
05.2009 - 07.2011
Lead CSR
Alphagraphics
09.2000 - 10.2008
Diploma - General Studies
Amphi High School