Kimberly Richardson
Bala Cynwyd,USA
Overview
9
9
years of professional experience
Work History
Associate Account Executive
Independence Blue Cross
Philadelphia, USA
12.2022 - Current
- Delivered strategic and consultative presentations, resulting in an increase in client acquisition.
- Cultivated and sustained robust client relationships through proactive communication, achieving a 95% retention rate.
- Leveraged CRM tools to identify opportunities, resulting in an increase in cross-selling within the existing client base.
- Orchestrated seamless collaboration across departments.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Appeals Coordinator
Independence Blue Cross
Philadelphia, USA
06.2018 - 12.2022
- Evaluated appeal information using nationally recognized criteria.
- Adhered to guidelines for federal, state, and local healthcare appeals regulations.
- Highlighted opportunities to enhance claim processing workflows.
- Prepared written correspondence and reports for management regarding appeal decisions.
Customer Service Representative
Independence Blue Cross
Philadelphia, USA
08.2016 - 06.2018
- Instructed new hires on best practices to ensure compliance with organizational standards.
- Played a key role in achieving team objectives through goal completion.
- Offered suitable solutions to resolve product and service concerns.
- Ensured all customer records were accurately maintained in the system.
Education
MBA - Marketing
Southern New Hampshire University
12.2022
Bachelor of Arts - Communication Studies
Kutztown University
05.2015
Skills
- Strategic account planning
- Strong resolution
- Effective communication
- Dynamic relationship builder
- CRM software proficiency
- Brand awareness
- Cross-selling techniques
- Marketing strategy implementation
- Sales strategy development
Timeline
Associate Account Executive
Independence Blue Cross
12.2022 - Current
Appeals Coordinator
Independence Blue Cross
06.2018 - 12.2022
Customer Service Representative
Independence Blue Cross
08.2016 - 06.2018
MBA - Marketing
Southern New Hampshire University
Bachelor of Arts - Communication Studies
Kutztown University