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Kimberly Rider
Elizabethtown,PA
Summary
Efficient Waitress bringing nine years of exceptional performance in serving roles. Eager to fulfill an opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction.
Overview
9
9
years of professional experience
Work History
Server
Harvest Seasonal Grill & Wine Bar
Lancaster, PA
11.2019 - 05.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers and maintain $40.00 PPA.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Primanti Bros
Hershey , PA
07.2018 - 10.2019
- Resolved problems and/or concerns to ensure customers had pleasant dining experience.
- Streamlined operational efficiencies by ensuring on-time food preparation and arrival.
- Promoted and endorsed company to bring in new business.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests immediately.
- Suggested additional items to customers to increase restaurant sales.
Server
Applebees Bar & Grill
Hershey, PA
05.2014 - 07.2018
- Anticipated and addressed guests' service needs.
- Resolved problems promptly and escalated larger concerns to management.
- Ensured positive customer dining experiences by executing effective quality assurance practices.
- Delivered exceptional, friendly and fast service.
- Became valuable asset in obtaining new employees by becoming Certified Trainer.
Server
PJ Moran’s Irish Pub & Restaurant
New York, NY
05.2012 - 08.2013
- Learned tasks quickly and efficiently through hands-on experience and observation throughout five day training period.
- Exhibited great salesmanship skills, promoting food and drink specials.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Performed any additional necessary tasks to keep dining room running smoothly.
- Preformed opening and closing duties for Front of House.
Education
High School Diploma/ Regents Diploma -
Forest Hills High School
Forest Hills, NY2012
Skills
- Clear Communicator
- Honest Desire for Positive Guest Experiences
- Team Player
- Superior Time Management
- Extensive Customer Service Experience
- Responsible and Reliable
- Interpersonal Skills
- Excellent Conflict Resolution Skills
- Proactive Attitude
- Natural Intuitiveness
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Harvest Seasonal Grill & Wine Bar
11.2019 - 05.2022
Server
Primanti Bros
07.2018 - 10.2019
Server
Applebees Bar & Grill
05.2014 - 07.2018
Server
PJ Moran’s Irish Pub & Restaurant
05.2012 - 08.2013
High School Diploma/ Regents Diploma -
Forest Hills High School
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