Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Rios Lopez

Woodland,CA

Summary

Front Desk Lead with experience supporting daily operations in a calm, fast-paced gym environment. Skilled in supervising staff, coordinating schedules, managing member check-ins, and addressing concerns with professionalism and efficiency. Known for maintaining a welcoming atmosphere while keeping operations running smoothly during peak hours.

Overview

4
4
years of professional experience

Work History

Front Desk Team Leader

NS Fitness
Woodland, California
04.2022 - 12.2025
  • Led front desk operations, ensuring exceptional customer service and efficient check-in/check-out processes.
  • Handled high-pressure situations calmly, resolving guest issues in a professional manner while maintaining exceptional service standards.
  • Maintained accurate records of guest bookings, payments, and special requests to ensure smooth operations at the front desk.
  • Managed collection of deposits, fees, and payments.
  • Trained new staff on front desk procedures and customer interaction protocols.
  • Managed multi-line phone system operations, efficiently transferring callers to designated departments or staff members.

High School Cabin Leader Volunteer

WJUSD
Woodland
10.2022 - 10.2022
  • Supervised daily cabin activities to ensure safety and engagement for all campers.
  • Collaborated with team members to design age-appropriate recreational activities, fostering teamwork and cooperation.
  • Developed positive and productive relationships with each camper.

Education

Bachelor of Science - Health Science

California State University, Sacramento
Sacramento, CA
12.2027

High School Diploma -

Woodland High School
21 N West St, Woodland, CA 95695
06.2023

Skills

  • Guest relations
  • Bilingual Spanish and English
  • Reliable
  • Adaptable
  • Punctual
  • Multi-tasking
  • Strong leadership
  • Cash handling experience
  • Scheduling and planning

Timeline

High School Cabin Leader Volunteer

WJUSD
10.2022 - 10.2022

Front Desk Team Leader

NS Fitness
04.2022 - 12.2025

Bachelor of Science - Health Science

California State University, Sacramento

High School Diploma -

Woodland High School

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