Madison Orr
Saraland,AL
Summary
Proven leader in customer service and operational efficiency, excelling as Front Desk Team Leader at Coastal Neurological Institute. Mastered guest relations and problem-solving, significantly enhancing guest satisfaction. Skilled in staff training and leveraging computer reservations systems, adept at streamlining processes for peak performance.
Overview
1
1
year of professional experience
Work History
Front Desk Team Leader
Coastal Neurological Institute
04.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Developed and implemented customer service policies and procedures.
- Coordinated transportation arrangements for guests as needed, ensuring timely pickups and dropoffs.
- Managed phone lines professionally, directing calls appropriately and handling reservation inquiries with ease.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL05.2020
Skills
- Scheduling and Planning
- Customer service expertise
- Staff Training and Development
- Guest Relations
- Problem-Solving
- Time Management
- Administrative Skills
- Computer Reservations Systems
Timeline
Front Desk Team Leader
Coastal Neurological Institute
04.2023 - Current
High School Diploma -
Mary G Montgomery High School
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