SACHA ANASTASIO
Meredith
Summary
Dedicated professional with extensive experience in real estate sales, occupational therapy assistance, and hospitality. Expertise in educating clients on complex processes while setting clear expectations. Proven adaptability in approaches to meet individual needs, fostering trust and effective communication. Organized and client-focused, thriving in fast-paced environments while delivering exceptional service. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
26
26
years of professional experience
Work History
Front Desk Team Leader
Mill Falls at the Lake
Meredith
05.2025 - Current
- Managed guest check-in and check-out procedures, reservations, and payments.
- Addressed guest inquiries and resolved issues with professionalism and care.
- Responded promptly to guest inquiries or complaints about services provided by the hotel's front desk staff.
- Processed payments and issued receipts, ensuring accuracy and customer satisfaction.
- Oversaw cash and credit card payment transactions at the front desk.
- Trained new team members on customer service protocols and front desk software.
- Facilitated interdepartmental communication to improve guest service and satisfaction.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Compiled daily activity reports for front desk operations to track performance and streamline processes.
Real Estate Sales Agent
Coldwell Banker Realty
Moultonborough
11.2022 - 01.2025
- In-depth understanding of the residential real estate sales process from start to finish.
- Guided and assisted buyers or sellers throughout entire transaction processes, ensuring clarity and satisfaction.
- Skilled negotiator who can successfully close deals while protecting clients' interests.
- Developed creative solutions for challenging situations that arose during transactions, ensuring smooth progress.
- Resourceful problem solver who is able to quickly analyze issues and recommend effective solutions.
- Navigated challenging conversations with empathy and professionalism, fostering trust and rapport with clients.
- Excellent communication skills with the ability to explain complex topics in simple terms.
- Highly organized with excellent time management skills for managing multiple projects simultaneously.
- Demonstrated success working independently as well as part of a team environment.
Real Estate Sales Agent
Berkshire Hathaway Homeservices Verani Realty
Meredith
04.2020 - 11.2022
- Coordinated and conducted property showings for prospective buyers, enhancing their engagement with listings.
- Advised clients on market conditions, prices, and legal requirements to empower informed buying decisions.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Led seminars and training sessions for sales agents, fostering improved sales techniques and client interactions.
Real Estate Sales Agent
Lamacchia Realty
Chelmsford
08.2015 - 04.2020
- Conducted property showings for diverse buyers, showcasing neighborhood features and benefits.
- Negotiated purchase agreements and contracts between buyers and sellers.
- Analyzed market trends to develop competitive pricing strategies.
- Executed core responsibilities aligned with current role
Certified Occupational Therapy Assistant
Brockton Hospital
Brockton
02.2004 - 03.2006
- Instructed patients on proper body mechanics and safety awareness principles when performing activities of daily living.
- Instructed patients and families on home programs, basic living skills, and adaptive equipment use to enhance daily functioning.
- Encouraged client independence through goal setting and problem solving strategies.
- Assisted patients with various therapeutic activities to enable ideal treatment processes.
- Adapted treatment procedures based on patient condition changes and treatment responses to optimize therapeutic outcomes.
- Monitored progress towards goals set during initial assessment period.
- Documented and communicated patient progress and treatment details to therapist to ensure continuity of care.
- Communicated and collaborated with other healthcare professionals involved with care of patient.
Certified Occupational Therapy Assistant
Aegis Therapies Healthcare
01.2000 - 02.2004
- Delivered therapy services across multiple nursing home facilities to enhance patient well-being.
- Collaborated with occupational therapists to develop patient care plans.
- Educated patients on techniques for improving mobility and function.
- Assisted patients with daily living activities and therapeutic exercises.
- Provided care at skilled nursing facility, focusing on long-term residents compared to transitional care at Brockton Hospital.
Education
Associate in Science (A.S.) - Occupational Therapy Assisting
Bay State College
Boston, MA05.1998
Skills
- Front desk operations
- Client management
- Customer service
- Client assessment
- Client focus
- Scheduling and planning
- Time management
- Multitasking
- Organizational skills
- Problem solving
- Effective communication
- Excellent teamwork
- Highly professional
- Communication etiquette
- Registration
Timeline
Front Desk Team Leader
Mill Falls at the Lake
05.2025 - Current
Real Estate Sales Agent
Coldwell Banker Realty
11.2022 - 01.2025
Real Estate Sales Agent
Berkshire Hathaway Homeservices Verani Realty
04.2020 - 11.2022
Real Estate Sales Agent
Lamacchia Realty
08.2015 - 04.2020
Certified Occupational Therapy Assistant
Brockton Hospital
02.2004 - 03.2006
Certified Occupational Therapy Assistant
Aegis Therapies Healthcare
01.2000 - 02.2004
Associate in Science (A.S.) - Occupational Therapy Assisting
Bay State College