Open To Work
Hien Nguyen
Sterling Heights,MI
Summary
Results-oriented Front Desk Shift Leader with expertise in guest relations and issue resolution. Skilled in customer relationship management and staff training, enhancing service quality and guest satisfaction through effective process improvements. Committed to delivering exceptional service and fostering positive team dynamics.
Overview
7
7
years of professional experience
Work History
Front Desk Shift Leader
Hilton Hiroshima
Hiroshima, Japan
2022.06 - Current
- Managed front desk operations during shift s, ensuring smooth guest check-ins and check-outs.
- Coordinated room assignments and special requests for VIP guests, ensuring personalized experiences and satisfaction.
- Resolved guest complaints promptly, maintaining Hilton's commitment to exceptional service.
- Trained and mentored new front desk staff on procedures and customer service standards, fostering a knowledgeable and guest-focused team.
- Implemented process improvements that streamlined front desk workflow, contributing to increased guest satisfaction.
- Worked front desk during busy periods and holidays, expertly answering calls and booking reservations.
- Answered incoming calls and redirected them as necessary.
Shift Leader
Kura Sushi
Fukuoka, Japan
2019.05 - 2022.05
- Supervised daily restaurant operations and team performance during shifts.
- Supervised and led employees to sustain high productivity and exceptional customer service.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Trained new staff on customer service and food preparation standards.
- Implemented training programs that enhanced team skills and elevated service quality.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Diploma - Hotel, Resort And Restaurant Management
ASO College Group
Fukuoka2022-03
Skills
- Front desk operations
- Guest relations
- Reservation management
- Facility management
- Customer relationship management
- Hospitality services
- Sales and upselling
- Issue resolution
- Process improvement
- Team leadership
- Staff supervision
- Personnel management
- Scheduling optimization
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Listening skills
- Telephone and email etiquette
- Multilingual communication
- Team building
- Staff training
Languages
Japanese
Native/ Bilingual
Vietnamese
Native/ Bilingual
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
$25/hr - $1000/hrTimeline
Front Desk Shift Leader
Hilton Hiroshima
2022.06 - Current
Shift Leader
Kura Sushi
2019.05 - 2022.05
Diploma - Hotel, Resort And Restaurant Management
ASO College Group