Mikayla Swallow
Meridian,ID
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Shift Leader
Panache Salon And Spa
Meridian, ID
03.2023 - Current
- Greeted guests warmly and made them feel welcome.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Maintained up-to-date records of customer visits and purchases.
- Ensured all areas of the salon were clean and organized at all times.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Developed an understanding of salon policies and procedures to ensure compliance with regulations.
Concierge
The Village In Meridian
Meridian, ID
01.2021 - 01.2023
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Brought forth a positive attitude and unwavering work ethic
- Followed directions from higher-ups and maintained an organized schedule
- Handled office orders, mail, and some accounting responsibilities
- Helped pursue seasonal events and ensure the best experience for guests
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
Manager
The Village Ice Rink
Meridian, ID
11.2020 - 01.2023
- Maintained organization, cleanliness and safety of ice rink to deliver positive guest experiences
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail
- Recruited and hired qualified candidates to fill open positions
- Trained employees on additional job positions to maintain coverage roles
- Assigned tasks to associates to fit skill levels and maximize team performance.
Host
Texas Roadhouse
Meridian, ID
06.2020 - 08.2020
- Greeted guests and gathered information to seat groups or place on wait list
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Monitored dining area to assess server capacity and estimate wait times
- Answered phone inquiries to schedule and confirm reservation, record takeout orders and respond to guest questions
- Schedules reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Isucceed Virtual High School
01.2022
Expecting Associate's degree in Criminal Justice -
College of Western Idaho
Skills
- Front Desk
- Guest Services
- Teamwork
- Leadership
- Customer Service Expertise
- Scheduling and Planning
- Guest Relations
- Concierge Services
- Employee Training
- Problem-Solving Skills
Certification
Driver's License
Accomplishments
- I earned a role in helping with one of the busiest outdoor malls social media accounts through hard work and dedication to the company.
- I was promoted within 7 months to Shift Lead at Panache Salon and Day Spa.
Timeline
Front Desk Shift Leader
Panache Salon And Spa
03.2023 - Current
Concierge
The Village In Meridian
01.2021 - 01.2023
Manager
The Village Ice Rink
11.2020 - 01.2023
Host
Texas Roadhouse
06.2020 - 08.2020
High School Diploma -
Isucceed Virtual High School
Expecting Associate's degree in Criminal Justice -
College of Western Idaho
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