Kimberly Roberts
Kennewick,WA
Summary
Experienced Esthetician with over 9 years of experience in Esthetics. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Esthetician
Massage Envy Spa
Kennewick, WA
03.2015 - Current
- Sterilized equipment for client treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Educated clients on treatment options.
- Performed consultations for patients before scheduling treatments.
Server
Stone Soup Café
Richland, WA
07.2013 - 01.2015
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Receptionist
Senior Benefits Solution
Kennewick, WA
06.2012 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Scheduled and confirmed appointments and meetings for management team.
Education
Vocational Degree - Esthetics
Lucas Marc Academy
Kennewick, WA07.2013
High School Diploma -
Richland High School
Richland, WA06.2010
Skills
- Outstanding Client Care
- Guest Services Expertise
- Chemical Peels
- Advanced Facials
- Skin Condition Diagnosis and Treatment
- Consultation and Advisement
- Critical Thinking
- Customer Relationships
- Judgment and Decision-Making
- Time Management
Timeline
Esthetician
Massage Envy Spa
03.2015 - Current
Server
Stone Soup Café
07.2013 - 01.2015
Receptionist
Senior Benefits Solution
06.2012 - 06.2013
Vocational Degree - Esthetics
Lucas Marc Academy
High School Diploma -
Richland High School