Kimberly Robinson
San Bernardino,CA
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
17
17
years of professional experience
Work History
Security Officer
Kaiser Permenente
Fontana, CA
06.2007 - Current
- Demonstrated strong knowledge in complying with health care regulations and safety protocols.
- Met the demanding annual refresher training criteria outlined by the California Bureau Of Security And Investigative Services (BSIS) and California Assembly Bill 2880, fulfilling all obligations including mandatory 2 hours use of force training mandated in accordance with California Assembly bill 229.
- Served as a security officer at Kaiser organization for a duration of 17 years.
- Gained one year of experience working off site at various Kaiser clinics.
- Demonstrated expertise in maintaining the safety and security of Kaiser Permanente in Fontana during my long-term position as a security officer from 2007 to 2024.
- Consistently maintained adherence to legal standards for use of force.
- Developed and implemented laws, policies, and procedures for safeguarding individual rights.
- Used de-escalation techniques when interacting with individuals who had disabilities or behavioral health concerns, maintaining a calm and professional demeanor.
- Utilized exceptional customer service skills.
- Exhibited professionalism by maintaining a positive demeanor and fostering productive conversations.
- Utilized effective communication techniques to understand and address member issues, enhancing overall satisfaction.
- Created and adhered to a comprehensive schedule for maximizing productivity.
- Supported the onboarding process by providing training to new employees across various shifts at Fontana Medical Center.
- Provided informative and engaging tours, highlighting the features of the facility's interior and exterior.
- Conduct regular inspections and maintenance of fire extinguishers, emergency exits, and highly secured areas to ensure safety.
- Monitored and maintained operational efficiency of critical departments: labor and delivery, mother and baby, pediatrics, neonatal intensive care units (NICU), and HUGS system alarms.
- Enhanced operational efficiency of computer systems by resolving technical problems and ensuring seamless performance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06-1985
Skills
- Stationary surveillance
- Emergency Management
- Electronic surveillance
- Investigation documentation
- CCTV Monitoring
- Document Management
- Emergency Response
- Crime Prevention
- Threat Assessment
- Access Control
- Identification verification
- Investigative abilities
- High level of integrity
- Security systems knowledge
- Shift work experience
- Report Writing
- Conflict de-escalation
- Conflict resolution techniques
- Alarm monitoring
- Relationship building and management
- Incident Reporting
- Detail Oriented
- Interior and exterior patrol
- General security
- Security Screenings
Timeline
Security Officer
Kaiser Permenente
06.2007 - Current
High School Diploma -
Eisenhower Senior High School
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