Kimberly Robinson-Belle

• Advertised business on multiple social media channels to enhance brand recognition
• Cultivated productive vendor and contractor relations.
• Developed marketing initiatives aligned with revenue targets
• Created effective business plans to focus strategic decisions on long-term objectives.
• Directed business activities in areas such as production, pricing strategies, and sales management

• Reached out to borrowers to evaluate reasons for default
• Evaluated coverage types and amounts
• Directed portfolio management for optimizing account mix and risk levels
• Reviewed, analyzed, and recommended subordination, partial release, and mortgage modification requests
• Evaluate mortgagors for HAMP and traditional modification approvals

• Established claim action plans for timely and accurate adjudications
• Engaged with agents, employers, claimants, hospitals, physicians, attorneys for information collection
• Processed leave of absence paperwork; recorded timekeeping for employees with approved FMLA.
• Collaborated with clients and Vocational Rehabilitation Counselors to enable full-time or modified duty returns

CLRU/Claims Support Representative

• Researched information to validate insurance claims
• Conducted research and assessments to validate claims information.
• Evaluated policies to establish suitable coverage levels.
• Responded to first notice of loss calls within claims organization
• Facilitated appraisal and tow assignments for customers
• Conduct root cause analysis to ensure effective enterprise solutions

(Loss Mitigation Specialist III), Brandon Fl.

• Implemented diverse strategies to prevent foreclosure
• Collaborated with property inspectors, appraisers, and real estate agents
• Reviewed liens and judgments to facilitate title clearance.
• Designed customized payment plans to address delinquency issues

(Property Preservation) Brandon, FL

• Oversaw inspection and preservation of delinquent mortgage properties at different stages.
• Managed coordination of insurance claims with loan administration for damaged properties

(Customer Service Specialist III, Team Lead) Jacksonville, FL

• Granted special procedure allowances for unique customer needs
• Developed effective relationships with all call center departments through clear communication.
• Effectively resolved customer complaints
• Enhanced operational methods promoting efficiency and responsiveness within the service team

(Auto Refinance Specialist), Jacksonville, FL

• Evaluated auto finance loan applications and made credit decisions within policy guidelines
• Reviewed applications from top-tier dealerships for auto loans

(Account Executive) HFC-Jacksonville, FL, White Marsh, MD

• Built a comprehensive lead database using referrals, telephone canvassing, direct mail, email campaigns, and networking.
• Kept comprehensive logs detailing sale call presentations and follow-up calls
• Served as liaison across departments for data collection and problem resolution.