Kimberly Rogers
Office Manager
Olmsted Falls,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
Work History
Front Office Manager
GK's Custom Polishing, Inc.
Avon, OH
01.2024 - Current
- Manage reservation inquiries over phone/email/web/text platforms effectively ensuring full capacity utilization.
- Develop active communication channels with the team to improve decision-making processes and problem-solving abilities.
- Monitor financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Implement preparations such as assigning space based on specific requirements leading to seamless arrival and release experiences.
- Maintain clean and organized work environment, promoting a professional image of the company to guests.
- Resolve guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Create schedules for staff members to ensure appropriate coverage.
Certified Notary Public
State Of Ohio Notary Public, 1ST NET SERVICES
Olmsted Falls, Ohio
10.2023 - Current
- Prepare organize and keep accurate records of all notarized documents, ensuring compliance with state regulations and facilitating efficient retrieval when necessary.
- Ensure the highest level of customer satisfaction by providing efficient and accurate notary services.
- Educate clients about the importance of proper identification for notarial transactions, enhancing overall understanding and compliance.
- Foster a secure environment during transactions through diligent verification of identity documentation provided by signers.
- Provide exceptional customer service by being readily available for urgent or last-minute requests from clients.
Customer Service Representative; OS&D
Old Dominion Freight Line, Inc.
Billings , MT
06.2011 - 07.2023
- Provided primary customer support to internal and external customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the company.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement or credit of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
Education
Paralegal Certificate - Legal Studies
01.2009 - 07.2009
Skills
Customer Relations
Administrative skills
Documentation and control
Team management
Records management
Schedule management
Effective multitasking
Microsoft Office Suite
Timeline
Front Office Manager - GK's Custom Polishing, Inc.
01.2024 - Current
Certified Notary Public - State Of Ohio Notary Public, 1ST NET SERVICES
10.2023 - Current
Customer Service Representative; OS&D - Old Dominion Freight Line, Inc.
06.2011 - 07.2023
Montana State University - Paralegal Certificate, Legal Studies
01.2009 - 07.2009