Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Collier

Indianapolis,IN

Summary

Dedicated and driven employee with a passion for continuous learning and growth across various fields.

Proactively seeks out opportunities to acquire new skill sets and contribute to team success. Possesses strong administrative, relationship-building, and problem-solving abilities. Demonstrates keen observation skills and consistently delivers personable and professional responses. Recognized for exceptional workmanship, resulting in numerous promotions and rewards. Rapidly expands knowledge through years of experience working with the public and customers.

Additionally, brings extensive experience as a holder of a CDL Class B license.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Professional Coach Operator

IndyGo Transportation Services
07.2019 - 05.2024
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Operated large vehicles in diverse urban and rural conditions
  • Aided passengers with disabilities or special needs.
  • Completed daily reports covering trip details & vehicle check.
  • Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
  • Resolved customer inquiries and concerns by actively listening to their needs and offering appropriate solutions.

Bus Monitor

Pike Township Bus Transportation
02.2019 - 06.2019
  • Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
  • Being a team player with lending assistance to assigned bus & also driver within township, different routes, and students that needed services.
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Collaborated with transportation staff to develop personalized plans for students requiring additional assistance.
  • Assisted bus driver in maintaining order, ensuring student safety boarding, riding, and exiting of the bus.

Customer Service Assoc, Cashier

Lowe's Home Improvement
04.2018 - 03.2019
  • Maintain knowledge of current promotions and all store policies
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning or end of shifts to maintain accuracy.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Collaborated with team members to achieve sales targets,maintain a clean, & well-stocked store

Hair Stylist

Self-Employed
11.2013 - 02.2018

Encouraged clients to adopt hair care maintenance

routine specific to their needs and goals.

  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Stocking Associate/Customer Service

Walmart Supercenter
06.2017 - 02.2018
  • Receive, unload, and unpack several boxes each day
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Maintained effective team member communication & address any customer concerns or questions
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.


Education

High School or Equivalent - General Studies

Ben Davis High School University
Indianapolis, IN
05.2016

Skills

  • Driver Support
  • Customer Service-Oriented
  • Commercial Drivers License CDL B
  • City & School Bus
  • Team Collaboration
  • Supervising
  • Time Management
  • Public Transit Operations
  • Professionalism and Punctuality

Certification

  • General Educational Development (GED) Credential or High School Diploma for entry-level positions- Educational Testing Service
  • Certification to Operate All Electrical Coaches for Indygo Redline & Mass Transit System.
  • ADA Compliance Training for Public Transit Providers– Americans with Disabilities Act National Network.
  • Customer Service Excellence for Transit Operators Certificate – Local transit authority training program
  • Air Brake Endorsement - Indiana Department of Motor Vehicles.

Timeline

Professional Coach Operator

IndyGo Transportation Services
07.2019 - 05.2024

Bus Monitor

Pike Township Bus Transportation
02.2019 - 06.2019

Customer Service Assoc, Cashier

Lowe's Home Improvement
04.2018 - 03.2019

Stocking Associate/Customer Service

Walmart Supercenter
06.2017 - 02.2018

Hair Stylist

Self-Employed
11.2013 - 02.2018

High School or Equivalent - General Studies

Ben Davis High School University
Kimberly Collier