Maura Espinoza

Coach Operator/ Operations Supervisor

First Transit

12.2015 - Current

Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Motivated and trained employees to maximize team productivity.
Supervised internal operational standards and productivity targets.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Encouraged and promoted ideas aligned to business needs and benefits.
Compiled training materials for new employees and tracked skill development.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kept high average of performance evaluations.
Drove bus to safely transport passengers over scheduled routes and authorized stops.
Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
Monitored students and other passengers during transit to encourage safe transport.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Conducted pre-trip inspections of bus for safe operation.
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Transported passengers safely along prescribed routes according to tight schedules.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Communicated regularly with central dispatch teams to report delays and route changes.
Collected accurate fares ahead of travel, including cash, tokens and passes.
Maintained Arizona driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Retained bus system, route and stop knowledge for informative customer advice.
Inspected emergency equipment and verified safe working order for student and driver use.
Received excellent customer reviews for friendly, punctual transport services.
Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Determined number of man hours required to complete assignments after reviewing scope of each project.
Maintained updated and detailed records of calls in physical and electronic database.
Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards, and weather conditions.
Modernized communications systems to improve productivity, reliability and efficiency.
Optimized routes through careful planning.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Monitored driver locations in field and solved discrepancies to keep team on-track.
Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
Coordinated regular inspections of vehicles and scheduled preventive maintenance.
Answered phone calls and responded to customer emails.
Monitored vehicle locations to coordinate timely arrivals.
Monitored and tracked dispatch communication systems.
Assisted in resolving customer complaints and grievances.
Selected sites, directed construction of protected positions and established communication.
Oversaw facility and system updates and enhancements to keep operations in line with current demands.
Kept communication equipment functional and ready for any need.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Adaptable and proficient in learning new concepts quickly and efficiently.
Gathered and assessed real-time data to draft reports with recommended improvements.
Planned and established transportation routes, work schedules and operator assignments.
Scheduled repair and preventive maintenance of vehicles and other equipment.
Managed driver safety awards program, promoting safe driving and working safe initiative.
Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
Maintained and verified time, transportation, financial, inventory and personnel records.
Verified that drivers transported loads safely and complied with state DOT laws.
Managed routing, driver supervision and DOT compliance.
Monitored and maintained on-time delivery, reliability, service and performance.
Coordinated driver dispatch to accomplish daily delivery requirements.
Worked closely with personnel, customers, and contractors to resolve problems.
Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
Coordinated efficient routes to avoid delays and optimize schedules.
Informed management of daily activities by updating logs with mileage and delivery information.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Communicated with customers to provide delivery updates and confirm delivery locations.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.