KIMBERLY ROJAS
Summary
Recent California State University, Long Beach, graduate with a Bachelor's degree in Psychology. Adept in operational support and customer service. Experienced in facilitating training, resolving concerns, and collaborating across departments. Looking forward to ____
Overview
4
4
years of professional experience
Work History
Accessibility Coordinator
The Walt Disney Company
Anaheim, USA
06.2024 - Current
- Collect and organize documentation of guests' accessibility needs, design 40+ customized itineraries daily while ensuring ADA compliance.
- Upload and manage guest records across platforms while maintaining accuracy and confidentiality.
- Resolve complex inquiries by negotiating solutions between guest requests and operational constraints.
- Leverage digital tools (Microsoft Office Suite, Email, Excel) to assist with virtual inquiries and provide accessibility support.
Attractions Operator & Trainer
The Walt Disney Company
Anaheim, California
11.2021 - 06.2024
- Operated high capacity attraction vehicles, safely transporting guests in accordance with Disney safety standards.
- Trained and coached the operating team on protocols, increasing compliance by 80%.
- Designed personalized training timelines for incoming employees, tailoring to align deadlines.
- Conducted operational audits, compiled findings, and emailed summaries to leadership and management team for data driven improvements.
Education
Bachelor of Arts - Psychology
California State University Long Beach
Long Beach, CA12-2024
Skills
- Conflict Resolution
- Time Management
- Organized
- Technical Support
- Attention to Detail
- Effective Communication
- Customer service
- Adaptability and flexibility
Awards
- Certificate of Recognition: Safety, 2024
- Disney's Guest Compliment, 2024
Languages
- English
- Spanish
Accomplishments
- Certificate of Recognition: Safety (2025). Disney’s Guest Compliments (2024).
Timeline
Accessibility Coordinator
The Walt Disney Company
06.2024 - Current
Attractions Operator & Trainer
The Walt Disney Company
11.2021 - 06.2024
Bachelor of Arts - Psychology
California State University Long Beach
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