Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Romero

Hayward,CA

Summary

Office Assistant with 10+ years of customer service experience, known to utilize strong communication skills with customers and other staff members. Seeking to apply my detail-oriented skilled and adaptable personality to fulfill the company's needs. Able to quickly learn on new systems, motivated, reliable, and organized. Bilingual in English and Spanish.

Overview

10
10
years of professional experience

Work History

Restoration Management Company

Receptionist
02.2020 - Current
  • Provide general office Support with variety of clerical activities and tasks.
  • Responsible for answering incoming calls, mail distribution coordinates pick-up and delivery of express mail services.
  • Perform basic bookkeeping and update appointment calendars
  • Proficient in Microsoft office programs.
  • Greeting and notify company personnel of visitor arrival.
  • Always greeting everyone with a smile and helping them navigate through the office, and supplying them with a refreshment while they wait.
  • Maintaining the reception area.
  • Deal with special request from quest.
  • Filling and maintaining Deliveries. Mail, Fedex, and Courier log.
  • Manage supplies when are needed.
  • Managing meeting room availability.
  • Maintain Communication at all times.
  • Receiving and sorting daily mail. Responding polite and respectful at all time through email or in person.
  • Patience and the ability to remain calm in stressful situations.
  • Work well under pressure.





Vet/Kennel Assistant

Alta Vista Veterinary Clinic
01.2018 - 02.2020
  • Maintain all documentation and animal care records updated
  • Manage high volume incoming telephone calls.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Passionate to work with dogs and cats in need.
  • Assist Veterinarian during appointments on vaccination, obtain lab samples and monitor behavior
  • Ensure all in-house animals are fed, watered, and kept in clean environment.
  • Coordinate preventative and maintenance health plans to pet owners with direction from Veterinarian.

California Pet Pharmacy

Customer Service Representative
05.2016 - 09.2017
  • Assist customers' inquiries.
  • Create prescription authorization forms and fax or call veterinarian offices.
  • Follow up on prescription and OTC orders to ensure efficient processing.
  • Revised written material to meet personal standards and to satisfy needs of clients.

Mi Pueblo / Cardenas

Cashier
06.2014 - 05.2016
  • Provide quick and friendly check-out experience for customers
  • Report to supervisor at the end of every shift
  • Cross-trained to assist other departments
  • Strong knowledge about current products and services

Education

Graduated - Certification Degree Received -

Silicon Valley Surgi-Tech Institute Dba SVSTI
1729 S Main St, Milpitas CA 95035
09.2021

GED -

Carrington College
15555 E 14th St #500, San Leandro, CA 94578
09.2019

High School Diploma -

Tennyson High School A
27035 Whitman St,
06.2012

Skills

  • Professional telephone etiquette
  • Communication abilities
  • Excellent customer service skills
  • Highly organized and independent: able to effectively coordinate tasks and accomplish projects with timeliness and creativity
  • Diligent team-worker
  • Recognized for consistently exceeding performance goals
  • Computer proficiency in MS office programs including Excel, Word, and PowerPoint
  • Operating software: Windows and Apple Operating Systems

Timeline

Restoration Management Company

Receptionist
02.2020 - Current

Vet/Kennel Assistant

Alta Vista Veterinary Clinic
01.2018 - 02.2020

California Pet Pharmacy

Customer Service Representative
05.2016 - 09.2017

Mi Pueblo / Cardenas

Cashier
06.2014 - 05.2016

Graduated - Certification Degree Received -

Silicon Valley Surgi-Tech Institute Dba SVSTI

GED -

Carrington College

High School Diploma -

Tennyson High School A

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Kimberly Romero