Kimberly Rosario
Naples,TX
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
ELR/Assistant Manager
PetSmart
West Plano, TX
07.2015 - 04.2026
- Led team in daily operations to enhance customer experience and ensure compliance with company policies.
- Developed training programs for new associates, improving onboarding efficiency and knowledge retention.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability and minimize shortages.
- Implemented process improvements that streamlined workflow, increasing overall productivity within the store environment.
- Mentored staff in best practices for customer service, fostering a positive work culture and enhancing team performance.
- Oversaw scheduling processes to optimize labor costs while ensuring adequate coverage during peak hours.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
Master of Science - Business Management
Kaplan University
Davenport, IA06.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Workload management
- Operations management
- Employee scheduling
- Sales growth
- Project management abilities
- Orientation and training
Timeline
ELR/Assistant Manager
PetSmart
07.2015 - 04.2026
Master of Science - Business Management
Kaplan University