Charles Bogel
Las Vegas,NV
Summary
Dynamic Manager with a proven track record in operations management and customer service excellence. Expert in inventory management and visual merchandising strategies, driving sales growth and enhancing customer satisfaction. Skilled in coaching teams to achieve high performance while effectively managing vendor relationships and minimizing shrinkage.
Overview
30
30
years of professional experience
Work History
ELR
PetSmart
06.2025 - Current
- Cultivated an environment of excellence by addressing customer issues and inspiring team members to prioritize service quality.
- Achieved improved salon sales and safety through effective management practices. Boosted sales performance by optimizing salon operations and maintaining high safety standards. Empowered stylists to excel in grooming services, leading to enhanced customer satisfaction.
- Coordinates store events, adoption days, vet partnerships, and vaccination clinics.
- Conducted comprehensive safety walks and monitored compliance with established protocols to promote workplace safety and accountability.
- Facilitated daily assessments of store operations by performing 'impact hour' and 'experience walk', focusing on operational excellence and customer satisfaction.
Store Manager
CVS Pharmacy
08.2021 - 06.2025
- Oversaw daily operations, ensuring smooth store functioning while maintaining a clean, safe environment for customers and employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed financial operations, including budget planning, expense tracking, and record-keeping to ensure fiscal responsibility.
- Led loss prevention efforts, implementing security measures and training staff to effectively reduce shrinkage.
Assistant Manager
Sprouts Farmer Market
02.2019 - 07.2021
- Managed 60 store employees successfully in fast-paced environment through proactive communication and, constructive feedback, for opportunities for growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed 60 store employees in fast-paced environment through proactive communication and constructive feedback to identify growth opportunities.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to secure timely product deliveries and address supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Store Manager
Walgreens Boots Alliance
10.1996 - 10.2018
- Oversaw daily operations, ensuring smooth store functioning and a clean, safe environment for customers and employees.
- Handled inventory control, cash management, and store opening and closing procedures to maintain operational efficiency.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 30 store employees successfully in a fast-paced environment through proactive communication, positive and constructive feedback, for opportunities for growth.
- Monitored product levels and inventory controls for merchandise, organizing backroom to streamline ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Skills
- Operations management
- Inventory management
- Shrinkage reduction
- Customer service
- Team leadership
- Coaching and development
- Multitasking and organization
- Problem resolution
- Strong verbal and written communication
Timeline
ELR
PetSmart
06.2025 - Current
Store Manager
CVS Pharmacy
08.2021 - 06.2025
Assistant Manager
Sprouts Farmer Market
02.2019 - 07.2021
Store Manager
Walgreens Boots Alliance
10.1996 - 10.2018