Kimberly Rose
Summary
Customer service professional with 15 years of experience in international logistics and healthcare. Led teams to enhance customer satisfaction through effective problem-solving and communication. Knowledgeable in customs processes and patient care, focused on delivering exceptional service in all interactions.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Trace agents
Concentrix
Kenansville
04.2020 - Current
- Demonstrated extensive knowledge of international customs regulations.
- Facilitated clearance of customer shipments internationally.
- Led a team of three members to achieve project goals.
- Coordinated deliveries and drop-offs via FedEx.
- Processed accounts for claims and refunds.
CNA - Certified Nursing Assistant
Meridian Healthcare
Meriden
03.2002 - 08.2004
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility.
- Monitored vital signs, reporting changes or abnormalities to nursing staff to facilitate timely interventions.
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse.
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care.
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients.
- Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans, enhancing patient outcomes.
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques.
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed.
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals.
- Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines.
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility.
- Performed basic first aid procedures in emergency situations until further medical help arrived.
- Aided in physical therapy exercises prescribed by therapists to improve patient mobility.
- Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation.
- Escorted patients safely throughout the facility during transfers or appointments outside their rooms.
- Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected.
- Advocated for elderly residents in long-term care by addressing concerns and ensuring respect for their rights.
Education
Associate of Science - Medical Social Work
James Sprunt Community College
Kenansville, NC 08.2014 - 06.2016
College - Medical Billing & Coding
HamdenSkills
- Investigation techniques
- Problem solving
- Customer service
- Data entry
- Microsoft Office
- Computer literacy
- Phone etiquette
- Escalation calls
- Communication skills
Personal Information
Willing To Relocate: Anywhere
Timeline
Trace agents
Concentrix
04.2020 - Current
Associate of Science - Medical Social Work
James Sprunt Community College
08.2014 - 06.2016
CNA - Certified Nursing Assistant
Meridian Healthcare
03.2002 - 08.2004