Breonna Griffin
San Antonio,TX
Summary
Results-oriented Senior Property Adjuster experienced in claims evaluations and relationship management with clients and contractors. Delivered timely resolutions through effective communication and meticulous attention to detail, ensuring client satisfaction and compliance with insurance regulations. Committed to continuous improvement and operational efficiency, leveraging strong analytical and problem-solving skills to navigate complex claims and exceed performance expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Property Adjuster
Allcat Claims Service
San Antonio, Texas
01.2024 - Current
- Evaluated property damage claims for residential and commercial properties.
- Investigated loss events to determine coverage and liability issues.
- Collaborated with clients and contractors to assess repair estimates.
- Prepared detailed reports documenting findings and recommendations.
- Communicated effectively with policyholders throughout the claims process.
- Advised clients on policy terms, coverage, and claims procedures.
- Conducted research into legal issues related to property losses including applicable codes, regulations, ordinances and standards.
- Resolved disputes between parties involved in a claim.
- Consulted experts such as engineers or appraisers when evaluating complex claims.
- Investigated and evaluated property loss claims, determining insurer's liability and ensuring fair outcomes.
- Determined the value of personal property such as vehicles or jewelry that has been destroyed or stolen.
- Examined policy contracts to determine coverage and benefits available to claimants.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Maintained accurate records of adjuster activities for review by supervisors or auditors.
- Provided clear explanations of coverages, exclusions, and limitations to claimants.
- Coordinated with law enforcement agencies regarding criminal activity involving a claim.
- Negotiated settlements with claimants, aligning resolutions with company guidelines and state laws to achieve satisfactory agreements.
- Provided exceptional customer service to clients, effectively communicating information and addressing concerns to enhance client satisfaction.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
Customer Service Representative
MCNA Dental
San Angelo, Texas
08.2022 - 01.2024
- Assisted patients with dental inquiries and appointment scheduling.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate patient records in electronic health record systems to support effective patient care.
- Educated patients on dental benefits and services available through MCNA Dental.
- Collaborated with dental providers to ensure seamless patient care experiences.
- Provided feedback to management on process improvements, enhancing service efficiency and customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected customer feedback through surveys to identify improvement areas in customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
School Bus Driver
VISD Transportation Dept
Victoria, Texas
09.2018 - 08.2022
- Operated school buses safely on designated routes for student transportation.
- Conducted pre-trip inspections to ensure vehicle safety and proper functioning.
- Assisted students in boarding and exiting buses safely and efficiently.
- Coordinated with transportation staff to ensure timely communication of route changes and schedules.
- Maintained accurate records of daily passenger counts and bus conditions.
- Implemented safety protocols to promote a secure riding environment for students.
- Collaborated with parents and school staff regarding student transportation needs.
- Adhered to traffic laws and regulations while driving school buses responsibly.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Monitored student behavior on the bus and enforced rules consistently.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Developed positive relationships with students through friendly interactions.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Communicated effectively with parents regarding student transportation issues.
- Ensured safety of students by following all traffic laws and regulations.
- Complied with district policies and procedures concerning student discipline.
- Operated motorized ramps and lifts to assist special needs students.
- Learned and followed school transportation procedures.
- Responded quickly in emergency situations by taking appropriate actions.
- Maintained accurate records of attendance and mileage to support efficient route management.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Documented student behavior incidents promptly to facilitate appropriate follow-up and ensure student safety.
- Reported accidents and completed required reports.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Facilitated the safe loading and unloading of passengers.
- Assisted passengers in evacuation of bus in case of emergency.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Provided helpful directions and assistance to students during their ride.
- Inspected students' passes prior to boarding the bus.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Acquired and maintained certification in basic first aid and CPR.
- Reported bus malfunctions or repairs needed.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Safely and patiently escorted small children across roads.
- Carried out work assignments as per provided guidelines to ensure efficiency.
- Read maps and followed written or verbal driving directions.
Housekeeping Manager
Hampton Inn By Hilton
Victoria, Texas
05.2016 - 09.2018
- Supervised daily housekeeping operations to enhance guest satisfaction and maintain cleanliness standards.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Trained and developed staff on efficient cleaning techniques and safety protocols.
- Coordinated scheduling of housekeeping staff to optimize workflow and coverage.
- Managed inventory of cleaning supplies, ensuring timely replenishment and availability.
- Conducted regular inspections of guest rooms and public areas to ensure quality and compliance with standards.
- Performed quality control inspections for guest rooms and public areas.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Collaborated with other departments to ensure seamless service delivery across the hotel.
- Collaborated with front desk to respond promptly to guest requests and promote a positive experience.
- Developed and implemented housekeeping policies and procedures to streamline operations and improve service delivery.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Oversaw comprehensive cleaning services to enhance client satisfaction and business growth.
- Ensured compliance with safety regulations and health codes.
- Implemented best practices for waste management and environmentally friendly cleaning methods.
- Provided support during special events such as conferences or conventions when necessary.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Verified each completed room against standard plans to maintain consistency.
Education
High School Diploma -
American School of Correspondence
Lansing, IL05-2011
NGT Academy
Austin, TX04-2026
Skills
- Claims evaluation
- Claims investigation
- Damage assessment
- Property inspection
- Risk assessment
- Coverage determination
- Fraud identification
- Loss assessment
- Onsite evaluation
- Insurance regulations
- Insurance policy knowledge
- Documentation management
- File and record management
- Investigation management
- Investigation techniques
- Onsite evaluation
- Estimating repair costs
- Report writing
- Investigation reporting
- Case management
- Review cases
- Case reporting
- Detail orientation
- Attention to detail
- Analytical skills
- Analytical thinking
- Critical thinking
- Problem analysis
- Decision-making skills
- Self motivation
- Time management
- Workload prioritization
- Multi-Tasking Capability
- Team collaboration
- Team Training
- Customer service
- Customer support
- Effective communication
- Conflict resolution
- Interviewing techniques
- Legal documentation and reporting
- Ethical standards
- Continuous improvement
- Rules of evidence
- Information gathering
- Documentation management
- Detail orientation
- Review cases
- Case reporting
- Investigation techniques
- Insurance policy knowledge
- Information gathering
- Title examination
Certification
Texas claim Adjuster license
Timeline
Senior Property Adjuster
Allcat Claims Service
01.2024 - Current
Customer Service Representative
MCNA Dental
08.2022 - 01.2024
School Bus Driver
VISD Transportation Dept
09.2018 - 08.2022
Housekeeping Manager
Hampton Inn By Hilton
05.2016 - 09.2018
High School Diploma -
American School of Correspondence
NGT Academy