Trillion Jefferson
North Las Vegas,NV
Summary
To obtain a position where I'm able to utilize my qualitative strategic thinking, and problem-solving skills for the overall benefit of the company. Experienced insurance professional with [15]-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
24
24
years of professional experience
Work History
Complex Property Adjuster
Crawford & Company
08.2022 - Current
- Liability adjuster, stewardship, take recorded statements, scene analysis, liability review, determine applicable coverage, create denial letters, and issue payments.
Auto Claims Adjuster
Worley Catastrophe Services
03.2018 - 07.2022
- Determined and applied all applicable coverage
- While handling claims within $100,000.00 assigned authority to resolve catastrophic loss claims -Assessed property damage by scoping and estimating utilizing Xactimate/Symbility software applications, including sketch to write structural damage estimates for various types of loses including wind/hail, sewer drainage, ice and snow -Auto/Property file review -Served as team lead during a catastrophic event, responsible for file reviews, authority request, and supervision over a team of ten adjusters.
Senior Account Manager
International Market Masters
Kansas City, MO
10.2014 - 09.2020
- My responsibilities with market masters consisted of the review and/or upgrade to policy & procedure, ensure associates receive and adhere to company updates, associate evaluations, financial reports (charts, graphs, and spreadsheets), program implementation, communicate positioning, generate leads, develop and cement long term business relationships, help clients to attain their goals both personal and in business, and anything else we can do to provide a more better service, than that of which is expected.
Financial Analyst
Randstad USA
Lenexa, KS
04.2011 - 10.2014
- Created Budgets and ensured that labor and material cost were in line with company goals, financial reports on completed projects, Generated Financial Statements including cash flow charts and balance sheets, implemented new procedures resulting in a 43% overhead reduction.
Driver
UPS Parcel Service
11.2009 - 01.2011
- My current duties with UPS Include the safe and fast delivery of packages while being efficient to its residential and business customers on time and undamaged.
Customer Service Representative
American Family Insurance
Lenexa, KS
11.2006 - 10.2009
- Handle all customer inquiries and complaints
- Provide customer with accurate up to date information
Account Manager / Customer Service / Sales
Sprint
Lenexa, KS
01.2004 - 11.2006
- To over exceed customer expectation by ensuring customer satisfaction, while effectively enhancing the quality of overall sprint service, also up sell and promote additional products and services to fit each customer’s individual needs.
Manager
TJ's Mini-Mart
Kansas City, MO
10.2001 - 03.2004
- My duties with Tj's Mini Mart Included bookkeeping, Order/stock, Employee scheduling and recruiting, Deposits, Open/close, Cook, Cashier, Delivery
Customer Service Representative
P&M Consulting
Grandview, MO
12.2002 - 06.2003
- At P&M consulting I placed calls to customers regarding questions they had pertaining to their vacation packages, I also made outbound calls to interested applicants to determine program eligibility
Junior Project Manager
All Star Community Outreach
Kansas City, MO
06.2000 - 10.2001
- My duties were to design and fulfill children's programs, Develop and oversee fundraising projects, deliver food to the needy, and publicly speak for the organization
Education
Master of Business Administration Operations Management -
Ohio State University
01.2010
Bachelor of Science in Psychology -
Kansas State University
01.2004
High School Diploma -
Pine Ridge High School
05.1999
Skills
- Customer/Consumer Relations
- Financial Analysis
- Strategic Planning
- Trend Analysis
- Market Assessment
- Team Leadership
- Xactimate
- Symbility
- Audatex
- CCC One
- 3PET
- State Farm Certified Auto/Property
- Liability Determination
- Client Interviewing
- Settlement Negotiations
- Claims Evaluation
- Property Damage Assessment
- File and Record Management
- Payment Processing
- Property Claims
- Workers' Compensation Claims
- Customer Service and Support
- Team Training
- Regulatory Compliance
- Claims Investigation
- Public Speaking
- Claims File Management Processes
- Onsite Evaluation
- Report and Records Review
- Damage Assessment
- Policy Analysis
- Staff Management
- Property Adjusting
- Risk Management
- Coverage Determination
- Interviewing Techniques
- Investigation Management
- Automobile Appraisals
- Evidence Collection
- Allocating Claims
- Report Writing
- Settlement Negotiation
- Fraud Identification
- Expense Control
- Fraudulent Claims Investigation
- Claims Processing
- Critical Thinking
- Case Presentation
- Policy Investigations
- Complex Mathematics
- Team Collaboration
References
References available upon request.
Timeline
Complex Property Adjuster
Crawford & Company
08.2022 - Current
Auto Claims Adjuster
Worley Catastrophe Services
03.2018 - 07.2022
Senior Account Manager
International Market Masters
10.2014 - 09.2020
Financial Analyst
Randstad USA
04.2011 - 10.2014
Driver
UPS Parcel Service
11.2009 - 01.2011
Customer Service Representative
American Family Insurance
11.2006 - 10.2009
Account Manager / Customer Service / Sales
Sprint
01.2004 - 11.2006
Customer Service Representative
P&M Consulting
12.2002 - 06.2003
Manager
TJ's Mini-Mart
10.2001 - 03.2004
Junior Project Manager
All Star Community Outreach
06.2000 - 10.2001
Master of Business Administration Operations Management -
Ohio State University
Bachelor of Science in Psychology -
Kansas State University
High School Diploma -
Pine Ridge High School
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