Deanna Boras
Marysville
Summary
Dynamic property claims specialist with a proven track record of efficiently assessing and resolving insurance claims. Expertise in collaborative team environments fosters optimal results while adapting to evolving needs. Extensive experience in supervising property and casualty claims, combined with a commitment to mentoring and implementing results-driven processes. Strong negotiation, investigation, and customer service skills ensure fair and accurate claims outcomes while managing multiple cases to maintain high levels of client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
OUTSIDE COMPLEX PROPERTY ADJUSTER/National Catastrophe Team Senior Adjuster
Allstate Insurance
07.2023 - Current
- - Resolved complex personal line property claims of larger severity, including preparing complete Xactimate estimates.
- - Identified suspicious losses and recommended claims for SIU referral when appropriate.
- - Mentored coworkers and provided unit training on desk management and claim handling.
- - Collaborated with and coordinated vendor services such as contractors, emergency repair, and cleaning services.
- - Traveled to multiple states to handle catastrophe losses for wind, hail, and fire claims.
- - Provided training and support to team members on claim processes and best practices.
- - Utilized Xactimate software with over 10 years of proficiency.
COMMERCIAL CLAIMS SUPERVISOR
Alaska National
04.2022 - 05.2023
- - Supervised a team of 5 adjusters handling litigated and non-litigated commercial property and casualty claims.
- - Set performance goals and deadlines in line with company policy and vision.
- - Organized workflow, delegated tasks, and ensured employees understood their duties.
- - Monitored employee productivity and provided constructive feedback and coaching.
- - Vetted vendors to ensure compliance with company standards.
- - Implemented large loss claims handling guidelines and provided training for new employees.
Sr. Field Resolution Specialist I, Property
Liberty Mutual
01.2021 - 04.2022
- - Investigated and resolved moderate to high severity property claims, preparing detailed repair estimates.
- - Collaborated with vendors for emergency repairs, cleaning, and replacement services.
- - Identified suspicious losses and recommended claims for SIU referral.
- - Assisted SIU in investigations and settlement of claims.
- - Provided training to new field staff on claims processes.
General Adjuster
Frontier Adjusters
06.2017 - 12.2020
- - Provided independent adjusting services for multi-line claims, including in-person interviews and damage estimation.
- - Evaluated and settled bodily injury and property claims using estimation software.
- - Conducted special investigations of suspicious or fraudulent claims.
- - Mentored and trained new employees on claims handling procedures.
General Adjuster
Seattle Specialty
09.2015 - 05.2017
- - Adjusted casualty and property claims related to bank-owned properties, including multi-million-dollar losses.
- - Attended mediations and depositions, managing legal files as needed.
- - Mentored trainees and collaborated with the special investigations unit.
Claims Adjuster
Custard Insurance Adjusters Inc.
03.2013 - 09.2015
- - Provided independent adjusting services, including in-person interviews and damage estimation for multi-line claims.
- - Evaluated and settled bodily injury and property claims using estimation software.
- - Conducted special investigations of suspicious or fraudulent claims.
General Adjuster/Owner
Boras Adjusting
06.2009 - 09.2015
- - Provided independent adjusting services for personal and commercial property and casualty losses in Washington and Oregon.
- - Evaluated claims, inspected losses, and managed adjustment and settlement processes.
- - Utilized Xactimate and Microsoft Office Suite for claim documentation.
- - Handled catastrophe claims in Louisiana, Alabama, Oregon, Washington, and New Jersey.
Field Claim Representative
Oregon Mutual Insurance
03.2011 - 08.2011
- - Managed multiline claims, conducting phone and in-person interviews with insureds, claimants, and witnesses.
- - Photographed and documented accident scenes and damaged property.
- - Evaluated and settled bodily injury and property loss claims using estimation software.
- - Conducted special investigations of suspicious claims.
Casualty Claims Specialist / Property Field Adjuster
American Family Insurance
08.2003 - 06.2009
- - Supervised 5 employees, providing training, mentoring, and performance improvement plans.
- - Oversaw unit operations and handled supervisory complaint calls with customers.
- - Managed a caseload of high-dollar casualty claim files alongside supervisory duties.
- - Conducted onsite field inspections and estimated property damage using software.
- - Investigated claims, interviewed policyholders, and managed independent adjusters as needed.
- - Collaborated with experts and special investigation units for complex claims.
- - Assisted with management duties, including claim assigning and review.
Education
Associate - Claims
Insurance Institute of America
High School Diploma - undefined
Mountlake Terrace High School
Mountlake Terrace, WA06.1983
Skills
- Property and casualty claims management
- Complex claims investigation
- Xactimate and CoreLogic estimation software
- Litigated and non-litigated claims handling
- Team supervision and training
- Vendor coordination and management
- Liability insurance expertise
- Dispute and conflict resolution
- Report writing and documentation
- Escalations management
Accomplishments
Puget sound adjusters association, president,
Affiliations
adjusters association president 2019 to
Certification
- Personal Lines License
- Associate in Claims
- Issued by Insurance Institute of America.
Timeline
OUTSIDE COMPLEX PROPERTY ADJUSTER/National Catastrophe Team Senior Adjuster
Allstate Insurance
07.2023 - Current
COMMERCIAL CLAIMS SUPERVISOR
Alaska National
04.2022 - 05.2023
Sr. Field Resolution Specialist I, Property
Liberty Mutual
01.2021 - 04.2022
General Adjuster
Frontier Adjusters
06.2017 - 12.2020
General Adjuster
Seattle Specialty
09.2015 - 05.2017
Claims Adjuster
Custard Insurance Adjusters Inc.
03.2013 - 09.2015
Field Claim Representative
Oregon Mutual Insurance
03.2011 - 08.2011
General Adjuster/Owner
Boras Adjusting
06.2009 - 09.2015
Casualty Claims Specialist / Property Field Adjuster
American Family Insurance
08.2003 - 06.2009
High School Diploma - undefined
Mountlake Terrace High School
Associate - Claims
Insurance Institute of America