Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Adam Kenyon

Folkston

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Senior Property Claims Adjuster - Reinspections DeLead AuditorClaims Team Leader

Work Type

Full TimeVolunteerConsultingGig Work

Location Preference

RemoteHybrid
Location: Folkston, USJacksonville, FL
Open to relocation: Yes

Salary Range

105000/yr - 170000/yr

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionTeam Building / Company Retreats401k matchStock Options / Equity / Profit Sharing

Summary

Detail-oriented restoration professional who thrives in project management roles. Extensively trained in water, fire mitigation, as well as mold remediation.

Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.

Overview

12
12
years of professional experience

Work History

Senior Property Claims Adjuster - Reinspections De

Progressive Insurance Companies
Cleveland
01.2021 - Current
  • Evaluated property damage claims for accuracy and compliance with company policies.
  • Collaborated with policyholders to gather necessary documentation and information.
  • Investigated claims by inspecting properties and interviewing relevant parties.
  • Negotiated settlements with contractors and service providers for repair costs.
  • Mentored junior adjusters on best practices and effective claims handling techniques.
  • Utilized claims management software to document findings and streamline processes.
  • Interacted regularly with customers via telephone or email in order to provide updates on their claim status.
  • Investigated and evaluated property damage claims, determining coverage and extent of loss.
  • Worked closely with other departments within the organization such as underwriting or marketing teams when needed.
  • Ensured compliance with all state laws pertaining to insurance claims handling procedures.
  • Advised clients on appropriate courses of action based upon established guidelines from the insurer.
  • Provided detailed estimates of repair costs to clients and insurers.
  • Reviewed policy language to determine applicable coverages and exclusions.
  • Researched building codes and local ordinances as they relate to a particular claim.
  • Prepared detailed reports documenting all aspects of the investigation including findings, conclusions and recommendations for resolution of the claim.
  • Participated in continuing education seminars regarding industry best practices, regulations and trends.
  • Collaborated effectively with colleagues across multiple offices throughout North America in order to share best practices or resources when necessary.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.

Lead Auditor

Nexxus Solutions Group
Orlando
06.2016 - 01.2021
  • Review contractor estimates of property damage claims for multiple insurance carriers.
  • Estimates are reviewed to up to date Xactimate pricing, carrier estimating guidelines, and industry best practices.
  • Other duties include coming to resolution on claims where the carrier and contractor have discrepancies on estimation or pricing, in order to come to an agreement from all parties to better serve the insured's interest within their policy parameters.
  • Led audit teams to assess compliance with regulatory standards.
  • Collaborated with clients to identify areas for improvement in processes.
  • Mentored junior auditors on best practices and audit methodologies.
  • Trained new staff members on proper auditing techniques and procedures.
  • Worked closely with management to discuss external audit results and action plans.

Assistant General Manager of Operations

Royal Plus Inc.
Jacksonville
04.2014 - 06.2016
  • Building Xactimate estimates and billing.
  • Having direct contact with homeowners, insurance adjusters, and management.
  • 24-hour emergency service for water, fire and mold damage.
  • Managed daily operations to ensure smooth workflow across departments.
  • Coordinated staff schedules and assignments for optimal efficiency.
  • Oversaw inventory management and supply chain processes.
  • Implemented operational policies to improve service quality.
  • Facilitated communication between management and team members.
  • Assisted in budget planning and resource allocation strategies.
  • Resolved customer complaints in a professional and courteous manner.
  • Provided guidance to team members on how best to utilize resources available when completing tasks.
  • Led and directed staff to ensure all operational goals were met in a timely manner.
  • Assisted in the recruitment process by conducting interviews, making hiring decisions, and onboarding new hires.

Project Supervisor

PuroClean
Jacksonville
04.2014 - 08.2014
  • Supervising of all restoration and mitigation projects as assigned.
  • Building Xactimate estimates and billing.
  • Having continuous direct contact with homeowners, insurance adjusters, and management.
  • 24-hour emergency service for water, fire and mold damage.

Education

Emergency Management and Administration classes -

Florida State College at Jacksonville
Jacksonville, FL

Emergency Management and Administration classes -

Schenectady Community College
Schenectady, NY

High School Diploma - General Studies

Galway Central High School
Galway, NY

Skills

  • Claims evaluation
  • Xactimate proficiency
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Conflict resolution
  • Complex claims handling
  • Continuous improvement mindset
  • Conflict resolution techniques
  • Industry trends awareness
  • Claims investigation expertise
  • Team leadership experience
  • Property damage assessment
  • Property inspection
  • Teamwork skills
  • Insurance policy coverage expertise

Timeline

Senior Property Claims Adjuster - Reinspections De

Progressive Insurance Companies
01.2021 - Current

Lead Auditor

Nexxus Solutions Group
06.2016 - 01.2021

Assistant General Manager of Operations

Royal Plus Inc.
04.2014 - 06.2016

Project Supervisor

PuroClean
04.2014 - 08.2014

Emergency Management and Administration classes -

Florida State College at Jacksonville

Emergency Management and Administration classes -

Schenectady Community College

High School Diploma - General Studies

Galway Central High School

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Adam Kenyon