KIMBERLY ROSILLO
Santa Teresa,NM
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong ability in customer service and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Cashier/Kitchen Cook
Western Playland
Sunland Park, NM
03.2015 - 08.2016
- Greeted customers and answered questions regarding menu items.
- Processed payments accurately and efficiently using a cash register.
- Provided excellent customer service by ensuring orders were correct.
- Prepared dishes in fast-paced environment working with teammates.
Lead Server
IHOP
El Paso, TX
11.2017 - 01.2019
- Assisted with training new servers on company policies and procedures as well as proper food handling and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Performed cashier duties such as taking payments from customers.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Shift Manager
Papa John's
El Paso, TX
08.2021 - 10.2022
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by counting product daily and restocking shelves as needed.
- Inspected work areas regularly for cleanliness and organization.
- Managed daily cash intake by counting out registers and creating a deposit at the end of the shift.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Helped prepare, slap and make pizzas.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and standards.
Delivery Driver
Dominos's Pizza
El Paso, TX
11.2022 - 08.2023
- Received daily delivery instructions and route assignments from dispatch.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
Guest Service Specialist
Mister Car Wash
El Paso, TX
10.2023 - Current
- Greeted each customer and offered options and pricing, including membership information.
- Assisted visitors with directions on how to enter the tunnel in a safe manner.
- Maintained cleanliness of work area throughout the shift.
- Followed safety protocols at all times while operating power tools or other machinery used in the carwash process.
- Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
- Certified as a fourth key holder to help management when help is needed during closing shifts.
Education
High School Diploma -
05.2016
- Top Ranked: 10%
- 3.8 GPA
Some College (No Degree) - Diagnostic Medical Sonography
Skills
- Fast Learner
- Computer Skills
- Adaptability
- Team Player
- POS System Operations
- Cash Management
- Customer Service
- Staff Training
- Operations Management
Timeline
Guest Service Specialist - Mister Car Wash
10.2023 - Current
Delivery Driver - Dominos's Pizza
11.2022 - 08.2023
Shift Manager - Papa John's
08.2021 - 10.2022
Lead Server - IHOP
11.2017 - 01.2019
Cashier/Kitchen Cook - Western Playland
03.2015 - 08.2016
Santa Teresa High School - High School Diploma,
New Mexico State University - Dona Ana Community College - Some College (No Degree), Diagnostic Medical Sonography
Languages
- Spanish
- English