Summary
Overview
Work History
Education
Skills
Timeline
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Erica Darden

Woodstock,GA

Summary

Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

Overview

17
17
years of professional experience

Work History

Cashier/Kitchen Cook

Kennesaw University
Kennesaw, GA
08.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with health, safety, and sanitation standards in the kitchen area.
  • Coordinated with other kitchen personnel to ensure proper functioning of the kitchen operations.

Supervisor

Starbucks
Atlanta, GA
01.2023 - 11.2023
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Trained new team members in cash register operation, store procedures, and customer services.
  • Ensured compliance with safety regulations and maintained a safe work environment.
  • Coordinated with other departments to resolve customer service issues in a timely manner.
  • Scheduled staff shifts according to volume of traffic at the terminal.
  • Conducted regular meetings with staff members to discuss performance expectations and goals.
  • Provided training and guidance to new employees on company policies and procedures.

Terminal Operations Supervisor

Greyhound Bus Terminal
Atlanta, GA
08.2019 - 12.2022
  • Provided training and guidance to terminal personnel on operational procedures and systems usage.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assisted customers with ticketing inquiries and purchase of tickets.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
  • Performed cashier duties such as handling payments by credit cards, checks or cash.
  • Collected baggage fees, excess baggage charges and other applicable fees from passengers.

Assistant Store Manager

Dollar Tree
Marietta, GA
02.2015 - 06.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed orders to restock shelves.

Cashier

Publix
Snellville, GA
02.2008 - 05.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.

Education

Some College (No Degree) - Business Administration

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Customer Service
  • ID Verification
  • Drawer balancing
  • Payment Processing
  • POS Systems
  • Customer Assistance
  • Daily Reporting

Timeline

Cashier/Kitchen Cook

Kennesaw University
08.2024 - Current

Supervisor

Starbucks
01.2023 - 11.2023

Terminal Operations Supervisor

Greyhound Bus Terminal
08.2019 - 12.2022

Assistant Store Manager

Dollar Tree
02.2015 - 06.2019

Cashier

Publix
02.2008 - 05.2015

Some College (No Degree) - Business Administration

Gwinnett Technical College

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Erica Darden