Kimberly Rowley
Dollar General Store
Saint Albans
23
years of professional experience
Adaptable Operational Manager experienced in customer service and process improvement. Implemented strategies that enhanced efficiency and reduced waste, contributing to organizational success. Focused on training and mentoring teams while optimizing inventory levels to drive sales performance.
Work History
Key Holder Supervisor
2 Years 4 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on effective customer service techniques.
- Managed cash register operations, ensuring accurate cash handling and reporting.
- Coordinated inventory management tasks, optimizing stock levels for peak sales periods.
- Assisted in merchandising strategy, enhancing product visibility and customer engagement.
Production Lead Manager
1 Year 4 Months- Oversaw daily production operations to ensure efficient workflow and quality standards.
- Implemented process improvements that reduced waste and increased operational efficiency.
- Coordinated with cross-functional teams to align production goals with organizational objectives.
- Mentored team members, fostering skill development and enhancing overall productivity.
- Trained staff on safety protocols and best practices in production techniques.
- Analyzed production data to identify trends and drive continuous improvement strategies.
- Managed inventory levels, ensuring timely availability of materials for uninterrupted operations.
Cash Letter Operator
4 Years 4 Months- Operated automated processing equipment to ensure accurate transaction processing.
- Implemented process improvements that reduced processing errors and increased operational effectiveness.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Education
Marketing And Sales Management - Business Management
- Dean's List 1 & 2 Semesters
- GPA of 4.0
Medical Clinical & Clerical Business - Medical Assisting, Phlebotomy And Office Operation
- Dean's List (Presidents List) All 10 months of the course.
- 4.0 GPA
Skills
Retail management
Customer service
Cash management
Merchandising strategy
Training and mentoring
Safety enforcement
Workplace safety
Team building
Service management
Financial reporting
Adaptability to change
Multitasking and prioritizing
Timeline
Key Holder Supervisor
Dollar General Store
01.2023 - 05.2025Read More
Production Lead Manager
Goodwill Industries of Kanawha Valley
09.2021 - 01.2023Read More
Cash Letter Operator
BB&T Bank Processing
02.2002 - 06.2006Read More
R.C.V.T.C
Marketing And Sales Management from Business Management
Read More
N.I.T.
Medical Clinical & Clerical Business from Medical Assisting, Phlebotomy And Office Operation
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