Natalia Dias
Yarmouth Port
Summary
Highly organized and detail-oriented individual with extensive experience in retail operations and team supervision. Skilled at managing inventory, ensuring store security, and providing exceptional customer service. Demonstrated ability to train and lead staff, maintain accurate records, and handle cash management responsibilities. Conscientious approach to work, consistently achieving quick completion of tasks with minimal errors. Solid work ethic with commitment to achieving operational excellence and maintaining order.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Shaw's Supermarket
06.2026 - Current
- Developed strategies to increase sales productivity through effective management of staff schedules and assignments.
- Demonstrated strong leadership skills by training, motivating, and leading a team of key holders in achieving daily goals.
- Managed the opening and closing processes for the store including cash handling responsibilities with utmost accuracy.
- Provided exceptional customer service and resolved customer complaints quickly and efficiently.
Bookkeeper
Shaw's Supermarket
05.2024 - Current
- Processed payments, prepared invoices, reconciled bank statements, and maintained records of accounts receivable and payable.
- Accurately entered financial transactions into accounting software and ensured that all data was accurate and up-to-date.
- Processed bills by recording invoices received from suppliers or vendors on accounting system database.
- Handled cash and deposits using proper accounting procedures and documentation.
Assistant Customer Service Manager
Shaw's Supermarket
05.2024 - Current
- Managed the daily schedule of customer service representatives, ensuring adequate coverage at all times.
- Monitored customer satisfaction levels to identify trends or problems with customer service quality.
- Liaised between customers and management to resolve problems or concerns..
- Developed training materials for new hires on how to effectively handle customer inquiries.
- Handled incoming calls from customers regarding product or service inquiries or complaints.
- Ensured compliance with company policies related to quality control standards for customer service operations.
- Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers.
Front End Supervisor
Stop and Shop Supermarket
09.2023 - 05.2024
- Trained staff on front-end operations, enhancing team proficiency in cash office, service desk, shopping from home, and cash register management.
- Support the culture and values of Stop & Shop and have a impact on delivering our promise of a streamlined, personalized shopping experience for our customers.
- Positive presence on the sales floor and will use their exceptional interpersonal skills when interacting with customers and associates; creating a welcoming and safe environment.
- Focused on your development and success and enjoy a culture that supports and values our customers, our neighbors and each other.
- Welcomed customers and determined their requests.
Bank Teller
Citizens Bank
04.2023 - 05.2024
- Greet customers in our lobbies.
- Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step.
- Created positive customer experiences by identifying opportunities to help achieve financial goals through personalized advice and solutions, connecting them to Bankers for further assistance.
- Educated customers on Citizens products and benefits, effectively addressing questions and concerns.
- Supported business growth by consistently meeting referral goals through effective customer interactions., and will confidently cash checks, process withdrawals and deposits.
- All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
Deli Clerk
Stop and Shop Supermarket
04.2023 - 09.2023
- Provided reliable support with strong customer service focus and attention to food safety.
- Sliced meat and cheese to customer specifications, stocked and managed inventory in Cheese Shop, and replenished pre-sliced deli items efficiently.
- Maintained cleanliness and sanitation standards in deli department to ensure a safe shopping environment.
- Encouraged applicants to explore a positive workplace atmosphere and collaborative team spirit.
Dairy Clerk
Stop and Shop Supermarket
06.2019 - 09.2019
- Performed various tasks in dairy department, including stocking and organizing products.
- Assisting customers in locating products and answering their inquiries as well as rotating products to ensure freshness and removing expired items.
- Assisted customers in locating products and answering inquiries.
- Provided a summary of key responsibilities and daily tasks performed.
- Responded to varying store demands by offering flexible assistance.
Customer Service Staff
Pizazz
05.2019 - 09.2019
- Supported department personnel by completing routine tasks to ensure deadlines were met.
- Assisted department personnel in completing routine tasks to ensure timely project deadlines.
- Sorted and distributed incoming mail and packages.
- Compared identifying information and counted items in incoming shipments to verify information against bills of lading, packing lists, and invoices.
- Resolved customer disputes to ensure satisfaction during transactions. to support customer satisfaction.
Education
Associate's degree - Technical in Automated Equipment Maintained
Sena Regional Valle
Colombia07-2013
Skills
- Retail management
- Customer service
- Cash handling
- Schedule management
- Training & development
- Inventory management
- Team leadership
- Problem solving
- Quick to Learn
- Adaptability
- Communication skills
Languages
English - Fluent
Spanish - Fluent
Portuguese - Beginner
Timeline
Key Holder Supervisor
Shaw's Supermarket
06.2026 - Current
Bookkeeper
Shaw's Supermarket
05.2024 - Current
Assistant Customer Service Manager
Shaw's Supermarket
05.2024 - Current
Front End Supervisor
Stop and Shop Supermarket
09.2023 - 05.2024
Bank Teller
Citizens Bank
04.2023 - 05.2024
Deli Clerk
Stop and Shop Supermarket
04.2023 - 09.2023
Dairy Clerk
Stop and Shop Supermarket
06.2019 - 09.2019
Customer Service Staff
Pizazz
05.2019 - 09.2019
Associate's degree - Technical in Automated Equipment Maintained
Sena Regional Valle