Kimberly Rucker
Bridgeport,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with extreme passion for developing relationships and growing businesses.
Overview
16
16
years of professional experience
Work History
Banker
M&T Bank
02.2019 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Mentored staff members, fostering a supportive work environment.
- Perform Diversified Customer Care duties using a wide range of alternatives to properly handle responsibilities.
- Exercise good business practices and within the framework of the Companies policies, procedures, and State regulations.
- Make outbound calls to customers and, financial institutions to resolve all banking problems or to promote the sale of products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Balanced teller drawers and ATM cash.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Security Officer
Murphy Security Service
10.2011 - 04.2020
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively.
- Conducted regular patrols of key areas to spot and control security concerns.
Customer Service Representative)
Footloose
12.2008 - 10.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate Of Business Administration - Accounting And Business Management
Housatonic Community College
Bridgeport, CT05.2017
Skills
- Customer Service
- Creative Thinking
- Cash Management
- Cross-selling expertise
- Consumer Banking
- Relationship Building
- Analytical Thinking
- Team Coaching and Training
- Customer Education
- Developing customer relationships
- Sales proficiency
- ATM balancing
- Self-motivated nature
Timeline
Banker
M&T Bank
02.2019 - Current
Security Officer
Murphy Security Service
10.2011 - 04.2020
Customer Service Representative)
Footloose
12.2008 - 10.2011
Associate Of Business Administration - Accounting And Business Management
Housatonic Community College