Kimberly Santiago
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Nanny
The Zars
01.2023 - Current
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Coordinated playdates and outings to meet children's physical and social needs.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Dental Receptionist
Children's Dentistry of Lake County
01.2015 - 01.2018
- Daily duties included greeting patients and collecting necessary information, ensuring the accuracy of all data while managing heavy call volume - answering questions and following up on inquiries- as well as patients in the waiting room
- Additionally, I filed patient data and updated patient records, insurance information, and third-party payment invoices
- I processed and verified new patient data, scheduled 30+ appointments each shift, coordinating the office calendar in accordance with clinic hours.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Locomotive Mechanic
US Army Reserves
01.2014 - 01.2018
- Required to set short and long-term objectives for strategic maneuvers to achieve cross departmental goals
- Aside from admin duties, I was part of a team responsible for troubleshooting and repairing mechanical hydraulic and pneumatic equipment through a detailed understanding and interpretation of documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Streamlined repair processes through proficient utilization of hand tools, power tools, welding equipment, and hydraulic presses as needed.
- Diagnosed mechanical problems for repair or replacement.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Maintained accurate records of all completed repairs, inspections, and inventory levels to facilitate streamlined communication among team members and management.
Dental Assistant/Receptionist
Pediatric Dental Associates
01.2010 - 01.2013
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Incomplete Degree -
College of Lake County
Dental Assistant Certificate -
Everest College
Skills
Incoming Call Reception
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Responded to over 35 customer inquiries each day.
Languages
Spanish
Professional Working
Interests
Music
Traveling
Timeline
Nanny
The Zars
01.2023 - Current
Dental Receptionist
Children's Dentistry of Lake County
01.2015 - 01.2018
Locomotive Mechanic
US Army Reserves
01.2014 - 01.2018
Dental Assistant/Receptionist
Pediatric Dental Associates
01.2010 - 01.2013
Incomplete Degree -
College of Lake County
Dental Assistant Certificate -
Everest College
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