Kimberly Scarano
Saugus,CA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Copperhill And Seco
02.2015 - Current
- Trained new partners with positive reinforcement and respectful, encouraging coaching.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Packaged bagels, muffins and other food items for customer purchase.
Coffee Master
Starbucks
Westridge
02.2018 - 03.2024
- Recommended products based on solid understanding of individual customer needs and preferences.
- Bring a coffee culture to partners and customers through conversation, coffee tastings and samples on a regular basis.
- Head up collections of coffee to donate to various services in our community.
Barista Shift Lead
Starbucks
Westridge, Decoro, Copperhill And Seco
08.2018 - 04.2022
- Solved problems in the moment effectively and quickly
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions resulting in creating a great customer experience.
- Planned and executed promotions and special events in close collaboration with management.
- Handled incidents calmly and according to procedure. Ie: burglary at Westridge , lock down during the Saugus High School shooting, a student passed out in the Westridge lobby and more.
- Headed up community service projects: Collected, wrapped, and delivered Christmas presents to the VA hospital. Collected partners coffee markouts regularly and every month would deliver a coffee basket to hospitals, police and Fire stations. Partnered withother stores to host military events.
Education
Executive Secretary / Beauty License -
Sawyer Secretarial/ Newbury School of Beauty
San Fernando ValleySkills
Up-selling
Cash Handling
Food Preparation
Opening and closing duties
Coffee expertise
New Hire Training
Inventory Management
Professional Demeanor
Exceptional customer service
Supply Ordering
Adaptability and Flexibility
Reliable and Dependable
Timeline
Barista Shift Lead
Starbucks
08.2018 - 04.2022
Coffee Master
Starbucks
02.2018 - 03.2024
Barista
Starbucks
02.2015 - Current
Executive Secretary / Beauty License -
Sawyer Secretarial/ Newbury School of Beauty