Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Scarano

Saugus,CA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
02.2015 - Current
  • Trained new partners with positive reinforcement and respectful, encouraging coaching.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Packaged bagels, muffins and other food items for customer purchase.

Coffee Master

Starbucks
02.2018 - 03.2024
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Bring a coffee culture to partners and customers through conversation, coffee tastings and samples on a regular basis.
  • Head up collections of coffee to donate to various services in our community.

Barista Shift Lead

Starbucks
08.2018 - 04.2022
  • Solved problems in the moment effectively and quickly
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions resulting in creating a great customer experience.
  • Planned and executed promotions and special events in close collaboration with management.
  • Handled incidents calmly and according to procedure. Ie: burglary at Westridge , lock down during the Saugus High School shooting, a student passed out in the Westridge lobby and more.
  • Headed up community service projects: Collected, wrapped, and delivered Christmas presents to the VA hospital. Collected partners coffee markouts regularly and every month would deliver a coffee basket to hospitals, police and Fire stations. Partnered withother stores to host military events.

Education

Executive Secretary / Beauty License -

Sawyer Secretarial/ Newbury School of Beauty
San Fernando Valley

Skills

  • Up-selling

  • Cash Handling

  • Food Preparation

  • Opening and closing duties

  • Coffee expertise

  • New Hire Training

  • Inventory Management

  • Professional Demeanor

  • Exceptional customer service

  • Supply Ordering

  • Adaptability and Flexibility

  • Reliable and Dependable

Timeline

Barista Shift Lead

Starbucks
08.2018 - 04.2022

Coffee Master

Starbucks
02.2018 - 03.2024

Barista

Starbucks
02.2015 - Current

Executive Secretary / Beauty License -

Sawyer Secretarial/ Newbury School of Beauty

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Kimberly Scarano