Kimberly Scoggins
Los Angeles,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Federal Aid and Aendant
Veterans Affairs
Los Angeles, Ca
03.2015 - Current
- Assisting disabled veteran with everyday functioning
- Escorts patient on appointments.
Child Care Assistant
Chesley Child Care (Volunteer Work)
La, Ca
09.2011 - 12.2011
- Provides child care (newborns to 14 years old, as well as extensive administrative and supervisory skills)
- Coordinates exercises and playtime; provided assistance with reading, writing, creative, and social skills.
Customer Service Representative - Call Center
Bank of America Home Loans
Glendale, CA
12.2010 - 09.2011
- Serviced 200 inbound/outbound calls for Customer Service and Sales in the loan servicing line of business
- Demonstrated excellent follow-through with clients and recognized for superior customer satisfaction
- Provided strong customer solutions by providing seamless delivery of service, sales, and/or fulfillment of requests by continuously answering calls, text messages, and emails in a contact center environment
- Possessed knowledge of bank products and the ability to deepen relationships through service and sales
- Resolved problems and investigates/resolves a wide variety of issues and requests that include: gathering information, seing expectations, and working with other support organizations to fulfill client needs
- Responsible for referring customers to the appropriate line of business for products not supported.
Child Care Assistant
Chesley Child Care
Los Angeles, CA
01.2008 - 12.2010
- Provided child care (newborns to 14 years old, as well as extensive administrative and supervisory skills)
- Provided parents and educators with professional leers as well as Crystal Stairs monthly updates
- Identified student learning challenges and collaboratively shaped daily activities to meet needs of children.
Customer Service Representative - Call Center
VXI Global Solutions Inc.
Los Angeles, CA
05.2010 - 09.2010
- Offered superior customer service by servicing customer needs and addressing concerns efficiently
- Provided positive, supportive, creative, and successful support to new Customer Service Representatives
- Dealt with and seled a wide array of difficult and escalated customer complaints from irate customers
- Experienced in operating in a call center environment to deliver and ensure outstanding customer service
- Educated clients on products while updating and changing services, data packages, and equipment.
Education
CPC Online Stuent - Certified Coder
AAPC
05-2024
Skills
- Microsoft Office (Word, and Excel)
- Internet
- 60WPM
- 10key by touch
Timeline
Federal Aid and Aendant
Veterans Affairs
03.2015 - Current
Child Care Assistant
Chesley Child Care (Volunteer Work)
09.2011 - 12.2011
Customer Service Representative - Call Center
Bank of America Home Loans
12.2010 - 09.2011
Customer Service Representative - Call Center
VXI Global Solutions Inc.
05.2010 - 09.2010
Child Care Assistant
Chesley Child Care
01.2008 - 12.2010
CPC Online Stuent - Certified Coder
AAPC