Kimberly Scopino
West Enfield ,ME
Summary
Dynamic leader with a proven track record at BJs Wholesale Club, enhancing membership growth and staff performance through innovative marketing and motivational leadership. Expert in facility management and human resources, including payroll and training. Achieved significant improvements in customer service and team engagement, leveraging skills in staff training and CPR/AED certification.
Overview
27
27
years of professional experience
Work History
Club Manager
BJs Wholesale Club
Bangor, ME
06.2015 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Run a great club consistently while maintaining standards for team members and members
- Hiring, payroll, orientations, trainings, and all other aspects of HR
- Running all aspects of operations including receiving, frontline membership cashiers self check out, tire bay, gas station, perishable areas, and general merchandise
- Reading and following profit and loss statement and helping stay on goal daily, weekly, monthly, and yearly.
Area Supervisor
Kohls Department Store
Bangor, ME
08.2008 - 06.2015
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Worked all areas in store from area supervisor of receiving, area supervisor of hard lines, and area supervisor of soft lines
- Was manager in charge when the store manager was off or left for day
Store Manager
CJ Banks
Bangor, ME
05.2006 - 08.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Area Supervisor
Kohls Department Store
Bangor, ME
04.1997 - 05.2006
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Ran soft lines all clothing areas in the store
Education
Travel/Tourism
Southeastern Academy
Kissimmee, FLSkills
- Staff Training
- Membership Growth
- Team motivation
- Facility Management
- Human Resources
- Payroll
- Servsafe certified
- CPR/AED certified
Timeline
Club Manager
BJs Wholesale Club
06.2015 - Current
Area Supervisor
Kohls Department Store
08.2008 - 06.2015
Store Manager
CJ Banks
05.2006 - 08.2008
Area Supervisor
Kohls Department Store
04.1997 - 05.2006
Travel/Tourism
Southeastern Academy