Overview
Work History
Education
Skills
Timeline
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Kimberly Segi

Englewood,OH

Overview

26
26
years of professional experience

Work History

Retail Store Manager

Wasserstrom
Dayton, Ohio
07.2007 - 07.2025
  • Ensured exceptional customer satisfaction by managing daily store operations efficiently.
  • Led team meetings to discuss performance and set achievable goals.
  • Trained staff on product knowledge and effective customer service techniques.
  • Maintained accurate stock levels through meticulous inventory management.
  • Enhanced store appearance with strategic visual merchandising.
  • Analyzed sales data to identify trends and improve performance.
  • Fostered supplier relationships for timely product replenishment.
  • Resolved customer complaints promptly, maintaining positive client interactions.

Store Manager & Trainer

Cassano's Pizza
Troy, Ohio
10.2003 - 07.2007
  • Directed daily operations for seamless pizza store workflow.
  • Managed inventory levels to ensure consistent stock availability.
  • Trained team members in customer service standards and procedures.
  • Conducted inspections for health and safety compliance.
  • Organized staff schedules for peak hour efficiency.
  • Resolved customer complaints promptly to maintain loyalty.
  • Recruited, trained, and supervised new employees.
  • Oversaw cash handling during store operations.

Assistant Manager

Marion's Piazza
Englewood, Ohio
06.1999 - 10.2002
  • Supervised daily operations, including staff scheduling and shift assignments at a busy pizzeria.
  • Analyzed customer feedback to refine menu offerings and improve service quality.
  • Monitored employee attendance, timekeeping, and payroll records for accuracy.
  • Provided guidance to junior staff on daily tasks and project objectives.
  • Operated cash register efficiently during peak service hours to ensure smooth transactions.
  • Completed end-of-day procedures, including balancing cash drawers and preparing bank deposits.

Education

High School Diploma -

Northmont High School
Clayton
05-2001

Some College (No Degree) - General Studies

Sinclair Community College
Dayton, OH

Skills

  • Inventory management
  • Employee training
  • Customer satisfaction
  • Sales forecasting
  • Time management
  • Effective communication
  • Problem solving
  • Cash handling

Timeline

Retail Store Manager

Wasserstrom
07.2007 - 07.2025

Store Manager & Trainer

Cassano's Pizza
10.2003 - 07.2007

Assistant Manager

Marion's Piazza
06.1999 - 10.2002

High School Diploma -

Northmont High School

Some College (No Degree) - General Studies

Sinclair Community College

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Kimberly Segi