Kimberly Segi
Englewood,OH
Overview
26
26
years of professional experience
Work History
Retail Store Manager
Wasserstrom
Dayton, Ohio
07.2007 - 07.2025
- Ensured exceptional customer satisfaction by managing daily store operations efficiently.
- Led team meetings to discuss performance and set achievable goals.
- Trained staff on product knowledge and effective customer service techniques.
- Maintained accurate stock levels through meticulous inventory management.
- Enhanced store appearance with strategic visual merchandising.
- Analyzed sales data to identify trends and improve performance.
- Fostered supplier relationships for timely product replenishment.
- Resolved customer complaints promptly, maintaining positive client interactions.
Store Manager & Trainer
Cassano's Pizza
Troy, Ohio
10.2003 - 07.2007
- Directed daily operations for seamless pizza store workflow.
- Managed inventory levels to ensure consistent stock availability.
- Trained team members in customer service standards and procedures.
- Conducted inspections for health and safety compliance.
- Organized staff schedules for peak hour efficiency.
- Resolved customer complaints promptly to maintain loyalty.
- Recruited, trained, and supervised new employees.
- Oversaw cash handling during store operations.
Assistant Manager
Marion's Piazza
Englewood, Ohio
06.1999 - 10.2002
- Supervised daily operations, including staff scheduling and shift assignments at a busy pizzeria.
- Analyzed customer feedback to refine menu offerings and improve service quality.
- Monitored employee attendance, timekeeping, and payroll records for accuracy.
- Provided guidance to junior staff on daily tasks and project objectives.
- Operated cash register efficiently during peak service hours to ensure smooth transactions.
- Completed end-of-day procedures, including balancing cash drawers and preparing bank deposits.
Education
High School Diploma -
Northmont High School
Clayton05-2001
Some College (No Degree) - General Studies
Sinclair Community College
Dayton, OHSkills
- Inventory management
- Employee training
- Customer satisfaction
- Sales forecasting
- Time management
- Effective communication
- Problem solving
- Cash handling
Timeline
Retail Store Manager
Wasserstrom
07.2007 - 07.2025
Store Manager & Trainer
Cassano's Pizza
10.2003 - 07.2007
Assistant Manager
Marion's Piazza
06.1999 - 10.2002
High School Diploma -
Northmont High School
Some College (No Degree) - General Studies
Sinclair Community College