Summary
Overview
Work History
Education
Skills
Timeline
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Kim Shadden

Kim Shadden

Bakersfield,CA

Summary

i have worked in customer care for over 5 years i am very caring and sympaththic when it comes to helping people. i have worked in highly stressful situations with professionalism.

Overview

16
16
years of professional experience

Work History

Assistant Manager of Operations

Out Of This World Cleaning Service
10.2019 - Current
  • Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
  • Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
  • Ensured compliance with industry regulations by staying updated on relevant laws and policies.

Telephone Customer Service Representative

American Red Cross
Bakersfield, CA
09.2010 - 09.2011
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with other departments to provide seamless support for customers requiring specialized assistance.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed high-stress situations calmly, demonstrating empathy while working towards mutually beneficial resolutions for company

Customer Care Representative

Boost Mobile
08.2008 - 02.2010
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Foothill High School
Palo Cedro, CA
05.1984

Skills

  • Staff Development
  • Strategic Planning
  • Customer Retention
  • Hiring and Onboarding
  • Team building

Timeline

Assistant Manager of Operations

Out Of This World Cleaning Service
10.2019 - Current

Telephone Customer Service Representative

American Red Cross
09.2010 - 09.2011

Customer Care Representative

Boost Mobile
08.2008 - 02.2010

High School Diploma -

Foothill High School

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Kim Shadden