Kimberly Shavers
Houston,TX
Summary
Well-qualified, self-directed with extensive experience in customer service. Skilled in providing office support and administrative support. Exhibits professionalism and diplomacy. Able to resolve internal and external customer problems. Enjoys team environments while demonstrating ability to act quickly, think clearly and make critical decisions under pressure and maintaining absolute confidentiality. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Clerk III
Fort Bend County Tax Office
06.2013 - 09.2015
- Provide professional and courteous service to the public in an effective efficient and productive manner
- Collect Property Tax Payments
- Complete Automobile Transactions
- Cash handling
- Answering phones
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Customer Service Rep III
TXDMV Houston Regional
09.2015 - 06.2016
- Provide professional and courteous service to the public in an effective efficient and productive manner within privacy guidelines
- Cash Handling
- Automobile Transactions
- Answering phone calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Division Supervisor
Fort Bend County Tax Office
01.2016 - 06.2022
- Provide professional and courteous service to the public in an effective efficient and productive manner
- Collect Property Tax Payments
- Complete Automobile Transactions
- Employee daily Scheduling
- Training of New Employees
- Balancing daily cash deposits
- Answering multi phone lines
- Distribute mail
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
Client Support Specialist
Wolters Kluwer
07.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients.
- Proactive follow-up cases
- Remote work
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Business and Marketing
Texas Southern University
Houston, TXCertificate Administrative - undefined
Clerical Arts School of Houston
2010
Diploma - undefined
Lamar Consolidated High School
1994
Skills
- Outlook
- Bookkeeping Support
- Office Management
- Departmental Support
- Office Supplies and Inventory
- Inbound and Outbound Calling
- Payroll and Accounts Payable Receivable
- Administrative Support
- Performance Improvement
- Microsoft Office
- Training and Development
- Update Records
- Office Machine Operation
- Office Equipment Proficiency
- Data Entry and 10-Key
- Outgoing Mail Preparation
- Critical Thinking
- Scheduling
Timeline
Client Support Specialist
Wolters Kluwer
07.2022 - Current
Division Supervisor
Fort Bend County Tax Office
01.2016 - 06.2022
Customer Service Rep III
TXDMV Houston Regional
09.2015 - 06.2016
Office Clerk III
Fort Bend County Tax Office
06.2013 - 09.2015
No Degree - Business and Marketing
Texas Southern University
Certificate Administrative - undefined
Clerical Arts School of Houston
Diploma - undefined
Lamar Consolidated High School
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