Kimberly Silva Navarro
Summary
Conscientious leader enjoys connecting with people and promoting positive change. Familiar with creating positive and memorable experiences for guests through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in a professional and effective manner. Possesses excellent communication and customer service skills and is highly committed in building good rapport with customers through pleasing engagement.
Overview
3
3
years of professional experience
Work History
Ambassador
EDGE
30 Hudson Yards
05.2023 - 05.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude while supporting all areas of attraction as directed to enhance the experience.
- Became a single point of contact for visitors, providing information about programs and services in all aspects of Hudson Yards, including special events, exhibitions, and programmatic offerings.
- Communicated with my colleagues to guarantee operations run smoothly including guiding our guests throughout the attraction, managing elevators, scanning tickets, coordinating the queue to run swiftly as well as assisting to overlook the sky deck.
- Resolved customer service issues by exercising discretion and using independent judgement while delivering a world-class customer experience.
Paraprofessional
Ps.120 Carlos Tapia
18 Beaver St
04.2022 - Current
- Collaborated with the teacher in the provision of services to students with disabilities and assist the teacher in rearranging furniture and supplies for activities
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Utilize various techniques to be successful with managing students, including engaging with children to enhance and encourage learning.
Brand Ambassador
Aerie/American Eagle
599 Broadway NY
09.2023 - 09.2024
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Accurately assessing customer needs and using assessment techniques to provide assistance and information on product features to ensure high levels of customer satisfaction and sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers and operated cash register to record transactions accurately and efficiently.
Beauty Advisor
Sephora Inside Jcpenney
360 Gateway DR
01.2022 - 01.2023
- Introduced our Beauty Insider program as well as our credit card to customers throughout every purchase, as a way of helping them discover how it will benefit them tremendously throughout the future
- Educated customers on proper products and recommended specific items to meet their needs and fostering confidence in their ability to replicate results at home.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor's Degree -
QUEENS COLLEGE
65-30 Kissena Blvd, Queens, NY 1136701.2025
Skills
- Bilingual (English and Spanish)
- Friendly and Outgoing
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Behavior Management
- Effective Communication
- Team Management
- Customer Engagement
- Cash handling expertise
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Aerie/American Eagle
09.2023 - 09.2024
Ambassador
EDGE
05.2023 - 05.2024
Paraprofessional
Ps.120 Carlos Tapia
04.2022 - Current
Beauty Advisor
Sephora Inside Jcpenney
01.2022 - 01.2023
Bachelor's Degree -
QUEENS COLLEGE