Kimberly Slaughter
St. Louis,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Inside Sales Account Manager
EFC International
Maryland Heights, MO
08.2024 - 02.2025
- Utlized SAP to generated quotations, inputted purchase orders, verified stock, accessed purchasing history, supplied lead times for parts, and provided shipping details.
- Responded promptly to sales inquiries via email, phone, or in person, providing accurate information.
- Reviewed customer blueprints to ensure accurate part quotations.
- Followed up on quotations and modifies quotes as necessary.
- Provided recommendations for cost-saving alternatives without compromising quality.
- Utilized CRM software to keep detailed records of sales activities, customer interactions, and feedback.
Customer Service Representative
Tenneco Inc
Maryland Heights, MO
10.2023 - 05.2024
- Utilized SAP daily to processed new, change or cancellations orders, and other order related request from customer daily via email, fax or phone calls
- Handled urgent shipping requests with precision to meet time-sensitive deadlines.
- Created and implemented stress management technique to handle customers disputes
- Implemented several employee engagements rewards to help reduce absenteeism in the workplace.
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
Quotation Specialist
HUSSMANN
11.2022 - 07.2023
- Ensured Sales Representatives are able to spend maximum time in field with customers by quoting and assembling customer equipment pricing and/or orders with a high level of accuracy
- Obtain building blueprints or specifications for use by engineering departments in bid preparations
- Appraise equipment to determine contract terms or trade-in values
- Consult with engineers regarding technical problems with products
- Present information to customers about the energy efficiency or environmental impact of scientific or technical products.
Team Leader
GENERAL MOTORS
05.2015 - 05.2022
- Manages a team of 12 employees to ensure daily production goals are met on-time and within budget while driving continuous improvement initiatives resulting in 20% increase in productivity
- Conduct quality checks on equipment and supplies at each team member operation before, during and after shift to prevent any issues to cause production stoppage
- Ensure operators knowledgeable, understand and follow Standard Operation from the Job Element Sheet
- Provide Extensive and Quality training to new and existing employees
- Decreasing team downtime by 50%
- Leading within the limits of Global Manufacturing Systems 'GMS', focusing on Safety, People, Quality, Responsiveness, Cost, and Environment 'SPQRCE'
- Mediate between workers and the management to enhance smooth communication and settle disputes
- Conduct team meetings and collaborate with team to encourage open sharing of ideas and solutions.
Internal Auditor/Revenue Cycle Client Specialist
CONIFER/Parallon/SSM Hospital
09.2006 - 05.2009
- Travel to different hospital sites within United States to analyze and manage over 1,000 patients Accounts as well managed and 60 employees
- Provided excellent customer service, resulting in a 98% customer satisfaction rate
- Resolved customer queries and complaints within a timely manner, achieving a 20% reduction in query resolution time
- Followed-up on denied or suspended claims and coordination of benefits
- Focused on the hospital revenue cycle, helped improve cash flow and strengthen their financial position to benefits overall project success
- Create, revise and submit Financial Adjustment Request to Financial Adjustment Board for high dollar accounts over $50,000, along with providing sufficient documentation to support request.
Education
Study of Concentration in Business Administration (obtained 100 credit hours) -
Webster University
Webster Groves, MOSkills
- Quality assurance
- Process improvement
- Effective Communication
- Personal/ Peer Development
Training
GLOBAL MANUFACTURING SYSTEMS 'GMS' Extensive 6-week training with focus on 5s, PDCA, AND CIP.
Timeline
Inside Sales Account Manager
EFC International
08.2024 - 02.2025
Customer Service Representative
Tenneco Inc
10.2023 - 05.2024
Quotation Specialist
HUSSMANN
11.2022 - 07.2023
Team Leader
GENERAL MOTORS
05.2015 - 05.2022
Internal Auditor/Revenue Cycle Client Specialist
CONIFER/Parallon/SSM Hospital
09.2006 - 05.2009
Study of Concentration in Business Administration (obtained 100 credit hours) -
Webster University