Kimberly Smith

What started as helping some friends with their shop seasonally turned in to a 2 year stay.

Customer focus was the top priority, stocking, social media engagement, opening and closing procedures.

• Implemented customer service policies and procedures for consistent performance standards.
• Welcomed and greeted guests and delivered outstanding customer service.
• Displayed exceptional customer service and communication skills.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.