Kimberly Soria Sierra
West Valley City,UT
Summary
Experienced Inventory Specialist with a strong background at Penumbra, where I’ve honed my skills in boosting inventory accuracy and tackling shipment issues. I’m passionate about providing top-notch customer service and finding creative solutions to problems, which has led to higher productivity and smoother operations. I pride myself on being a great team player who listens actively and collaborates effectively. With a keen eye for detail and excellent organizational skills, I’m comfortable juggling multiple projects simultaneously. I’m eager to bring my time management skills and positive work ethic to a new role where I can continue to grow.
Overview
4
4
years of professional experience
Work History
Inventory Specialist
Penumbra
09.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Return Processing Associate
Stitch Fix
06.2021 - 08.2022
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
- Cultivated a supportive work environment by sharing best practices among team members and offering assistance where needed.
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
- Exercised strong attention to detail when evaluating returned merchandise for signs of wear or damage per company standards.
Customer Service Representative
The Home Depot Store
11.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Computer And Information Sciences
Salt Lake Community College
05.2026
Skills
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Fast Learner
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Fluent Bilingualism
- Problem-Solving
Timeline
Inventory Specialist
Penumbra
09.2022 - Current
Return Processing Associate
Stitch Fix
06.2021 - 08.2022
Customer Service Representative
The Home Depot Store
11.2020 - 06.2021
Associate of Science - Computer And Information Sciences
Salt Lake Community College
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