Kimberly Sosa Guillen
New York,NY
Summary
Eager Manager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
4
4
years of professional experience
Work History
Babysitter
Tania Dream of Love Daycare Center
09.2023 - 07.2024
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Customer Service Manager
McDonald's
08.2022 - 03.2023
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Cashier
La Nacional
07.2020 - 01.2022
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Oratorio Maria Auxiliadora OMA
06.2016
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Babysitter
Tania Dream of Love Daycare Center
09.2023 - 07.2024
Customer Service Manager
McDonald's
08.2022 - 03.2023
Cashier
La Nacional
07.2020 - 01.2022
High School Diploma -
Oratorio Maria Auxiliadora OMA
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