Kimberly Sparkman
Pinellas Park,FL
Summary
Accomplished RN Case Manager and Administrator at Optum Clearwater, adept in chronic disease management and fostering multidisciplinary approaches. Excelled in reducing hospital readmissions and enhancing staff performance through targeted training, demonstrating exceptional attention to detail and a commitment to preventive healthcare. Proven track record in improving patient outcomes and satisfaction.
Overview
10
10
years of professional experience
Work History
RN Case Manager
Optum Clearwater
Clearwater, FL
08.2022 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
Administrator
Optum Clearwater
Clearwater, FL
06.2021 - 07.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Office Nurse
Optum Clearwater
Clearwater, FL
04.2020 - 06.2021
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Conducted thorough patient assessments, identifying potential health concerns and facilitating timely interventions.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
Training and Development Specialist
Optum
Corporate Office
02.2017 - 04.2020
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Increased overall productivity by conducting regular skill gap analyses and addressing identified weaknesses through targeted training initiatives.
- Mentored new hires with personalized coaching, accelerating their integration into the team dynamic.
- Championed a culture of continuous learning within the organization, fostering professional growth among staff members at all levels.
Disease Management Nurse
Optum
Corporate Office
01.2014 - 02.2017
- Reduced hospital readmissions through proactive monitoring of patients with chronic conditions and timely interventions.
- Empowered patients through individualized goal setting sessions resulting in increased adherence to prescribed treatments.
- Increased patient satisfaction by addressing concerns promptly and compassionately, fostering strong relationships built on trust.
- Promoted patient self-management by providing education on medications, nutrition, exercise, and lifestyle modifications.
Education
Bachelor of Science - Nursing
Western Governors University
Utah07.2024
Associate of Science - Nursing
Jersey College
Teterboro, NJ07.2021
Skills
- Chronic Disease Management
- Discharge Planning
- HIPAA Compliance
- Multidisciplinary Approach
- Utilization review
- Case Management
- Training staff
- Preventive Healthcare
- Attention to Detail
- Diet and Nutrition
Timeline
RN Case Manager
Optum Clearwater
08.2022 - Current
Administrator
Optum Clearwater
06.2021 - 07.2022
Office Nurse
Optum Clearwater
04.2020 - 06.2021
Training and Development Specialist
Optum
02.2017 - 04.2020
Disease Management Nurse
Optum
01.2014 - 02.2017
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Jersey College