KIMBERLY STEPHENS
Edmond,USA
Summary
Results-driven Director and Case Manager with extensive experience in crisis intervention and advocacy for victims of crime and abuse. Skilled in trauma-informed support, safety planning, and resource coordination for individuals facing domestic violence, sexual assault, stalking, human trafficking and housing instability. Proven success in grant writing, partnership development, and program improvement to elevate service delivery. Strong relationship-builder with advanced analytical and problem-solving abilities, dedicated to enhancing client well-being through tailored care plans and compassionate, client-centered advocacy.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Victims of Abuse Director
Wichita and Affiliated Tribes
Anadarko, OK
10.2025 - Current
- The Program Director is responsible for the daily administration and services provided within the Department. Provides strategic oversight; manages day-to-day activities; establishes organizational structure; and provides leadership in all facets of planning, development, and implementation of project goals and objectives. Provides supervision to department staff. This position may work outside of the normal work week.
- Serves as the primary point of contact for the Office on Violence Against Women (OVW) Grants to Indian
- Tribal Governments Program, ensuring full compliance with federal requirements and program objectives.
- Supervises program staff, providing training, performance evaluations, coaching, and disciplinary actions as needed to support high-quality service delivery.
- Collects, analyzes, and compiles program data; prepares and submits mandatory federal performance reports under the direction of the Justice Programs Administrator.
- Prepares and submits annual OVW grant applications, proposals, and supporting documentation; actively researches and pursues additional funding opportunities.
- Provides support and assistance to advocates serving OVW Tribal Governments Program clients, ensuring trauma-informed and culturally responsive services.
- Completes required administrative tasks, including staff payroll submissions through Paycom, timely and accurately.
- Maintains strict confidentiality regarding client information, records, and sensitive program documentation.
- Develops and strengthens partnerships with agencies, service providers, and community entities within the tribal service area to enhance program resources and coordination.
- Prepares and submits all required federal, state, and tribal reports, ensuring accuracy and adherence to deadlines.
- Engages in ongoing networking with federal, state, local, and Tribal organizations to support program growth, collaboration, and best-practice alignment.
- Recommends and implements policy and procedural improvements to increase program effectiveness, compliance, and service quality.
- Attends required meetings, trainings, and professional development sessions; travels as necessary for program responsibilities.
Case Manager
Key to Home
OKC, OK
03.2025 - 10.2025
- Aiding and supporting document collection, such as identification and other necessary documents.
- Housing search assistance to relocate to a new housing unit.
- Mediation with family, friends, or landlords to preserve existing housing.
- Provide real-time assistance, including responding expediently, not exceeding one business day.
- Providing short-term case management to resolve household housing crises.
- Offer accessible services with flexible office hours.
- Liaison with other service providers and community partners as a pathway to increase Diversion & Rapid Exit referrals and problem-solving conversations.
- Demonstrate flexibility, consistency, and kindness when working with clients, CoC members, and partners.
- Completing flex-fund requests to facilitate financial assistance disbursement.
- Completing accurate, timely, and complete HMIS data, including program enrollments, case notes, and services.
- Adhere to the most up-to-date version of the Coordinated Entry Policies and CoC Standards of Care.
- Participate in the CoC, regular ongoing engagement with the appropriate workgroups.
- Able to adjust to the environment of the target population and fast paced decision making in crisis situations.
- Catholic Charities Archdiocese of OKC
- Catholic Charities Archdiocese of OKC
Victim Service Director
Thlopthlocco Tribal Town
Okemah, OK
04.2022 - 11.2024
- Provides leadership necessary in achieving its goals and objectives of the Thlopthlocco Tribal Town Victims Service Program.
- Accomplishes and reports outlined goals and plan of action objectives by periodically meeting with the Tribal Administrator.
- Prepare, monitor and complete funding agency reports.
- Always maintain strict confidentiality.
- Develop partnerships with agencies and entities that exist within the service area.
- Develop partnerships with nonprofit, non-governmental victim service agencies in the service areas that can assist the Thlopthlocco Tribal Town in its victims' services efforts.
- Develop an annual budget and contain expenditures to stay within spending limitations.
- Performs supervisory responsibilities for victims' services staff.
- Assist victims in the judicial service system of each area.
- Develop and implement a victim services program designed to assist all victims of crime in our service area.
- Assist in prosecution efforts; inform victims of their rights and advocate on their behalf and ensure that victims are provided access to courts, etc.
- Submit Federal and tribal reporting as required.
- Wrote and received $829,000 OVW and continuous OVC grant.
Director of Marketing
SNGE
Seminole, OK
05.2018 - 11.2020
- Responsible for directing the overall operations and staff of the Marketing department.
- Develop and implement a Marketing plan for the property that supports the overall brand strategy for the company.
- Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to the GM.
- Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions.
- Rebranded the SNGE Marketing Department and Player's Club.
- Responsible for the development of the SNGE's marketing strategy and organizational strategic planning process.
- Helps to develop and implement promotions and events designed to increase Player's Club membership and revenue for the casino.
- Create and support a work environment focused on building high-trust relationships by extending support and respect to all.
- Extensive successful writing and editing experience in a variety of print and digital communication media.
- Build long term relationships with guests to strengthen the brand value.
- Responsible for preparing, monitoring, and adhering to budgets: ensures compliance to departmental budget initiatives.
- Customer service skills and deescalating a upset guest.
Marketing Supervisor
SNGE
Seminole, OK
05.2017 - 05.2018
- Responsible for a variety of communications with internal and external sources including print publications, web, e-news, and other digital communications.
- Oversees the activities of the Marketing Coordinators.
- Responsible for the management and upkeep of promotions within the database for SNGE's casinos.
- Coordinate and oversee vendor activities in relation to radio, television, and billboard advertising.
- Strong adherence to gaming compliance, policy, and procedure as it applies to marketing.
- Some instructional oversight of Player's Club personnel within the implementation of marketing promotions and events.
- Ability to develop and execute long term strategy for marketing and player development.
- Ability to perform segmentation and analysis of customer databases.
- Responsible for handling escalated customer issues regarding promotions, complaints and concerns.
- Ability to work in a fast-paced team environment.
- Strong business skills and work ethic.
- Customer Service skills.
Domestic Violence Director
Absentee Shawnee Tribe
Shawnee, OK
08.2008 - 12.2016
- Responsible for and oversees day to day activity of the Domestic Violence Program.
- Report to the Executive Committee of the Absentee Shawnee Tribe.
- Development and awarded $888,640 Absentee Shawnee Tribe Violence Against Women through Department of Justice Violence Against Women.
- Development and awarded $510,000 ARRA Domestic Violence Shelter grant through Department of Justice Violence Against Women.
- Development and awarded $380,000 Sexual Assault Services grant through Department of Justice Violence Against Women.
- Remain in compliance with yearly audits.
- Responsible for financial budgets of grants.
- Responsible for Domestic Violence Program payroll distribution.
- Establish ongoing networking with other federal agencies, state, local and other tribal organizations to encourage growth and progress.
- Extensive knowledge on grant compliance and reporting.
- Implements procedures and recommends policies designed to enhance the effectiveness of the program.
- Worked with the Advisory Council on a monthly basis to further the goals, policies, and initiatives of the program.
- Contact and advocate for victims regarding their particular situation.
- Assists victims in knowing their rights about obtaining an Order of Protection and What to do when the Order is violated.
- Serves as a resource to law enforcement agencies to assist with the emergency needs of the victim.
- Responsible for participation in special projects in development of training programs and presentations to law enforcement, community agencies, and community groups.
- Works to develop program sustainability by writing grants, contracts, and agreements with funding agencies.
- Works with victims to get them into transitional housing.
Office Manager
O.C.A.D.V.S.A.
Oklahoma City, OK
09.2007 - 07.2008
- Assist the Executive Director in overseeing the management of the office in order to assure compliance with federal, state, and local laws, rules, and regulations.
- Provide staffing to the OCADVSA Professional Development Committee and assist, as directed by the Committee Chair, the Professional Development Committee in planning and conducting Certification Training, Certification Luncheon and other activities of the Committee.
- Organize Steering Committee meetings in compliance with the Open Meeting Act.
- Participate in bi-monthly meetings of the OCADVSA Steering Committee and record, transcribe, distribute, and catalog Steering Committee minutes.
- Maintain Steering Committee member files for adherence to By-Laws, membership dues, Principles of Unity, Service Referral Agreements, voting delegates, etc.
- Maintain membership list, and distribute to membership as changes are made.
- Manage outgoing and incoming mail.
- Maintain mail and fax logs.
- Manage accounts receivable and accounts payable, including bank deposits.
- Organize and call staff meetings.
- Maintain financial files.
- Assure appropriate documentation and response of donations and accounts receivable.
- Participate in Management Team meetings.
- Responsible for the registration process of training events.
- Participate and help with Annual Conference and other training events.
- Customer Service.
- Work on the computer daily with Word, Excel and Access.
Shelter Coordinator/Victim Advocate
Family Resource Center
Seminole, OK
09.2000 - 03.2007
- Assisted victims of domestic violence and their children with needs in shelter.
- Case management for over 200 clients per year.
- Worked closely with other social service agencies to provide referrals for women and children in shelters.
- Staffed 24-Hour Crisis Line.
- Maintained information in statewide Domestic violence and Sexual Assault OVIS Database.
- Developed and presented public education and awareness presentations.
- Hired, managed and trained 24-Hour shelter staff.
- Assisted Executive Director in grant writing and grant management.
- Prepared payroll reports for shelter staff.
- Remain in compliance with yearly audits.
Education
B.S. - Business Management
Mid-America Christian University
Oklahoma City, OK05-2009
Skills
- Crisis intervention techniques
- Data expertise
- Proposal writing for grants
- Compliance reporting
- Advocacy for victims
- Housing support services
- Analytical problem solving
- Assessment of needs
- Management of records
- Home inspections and visits
- Relationship management with clients
- Awareness of vulnerable populations
- Partnership development
- Victim advocate experience supporting survivors of crime and abuse
- Trauma-informed communication and safety planning
- Assessment of client needs
- Awareness of vulnerable and high-risk populations
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Financial reporting
- Crisis management
- Teamwork and collaboration
Certification
- Seminole Nation Housing Authority BOC, 08/01/12, 12/31/17
- Native Alliance Against Violence Treasurer
- First Aid/ CPR Certified, 01/01/24
Timeline
Victims of Abuse Director
Wichita and Affiliated Tribes
10.2025 - Current
Case Manager
Key to Home
03.2025 - 10.2025
Victim Service Director
Thlopthlocco Tribal Town
04.2022 - 11.2024
Director of Marketing
SNGE
05.2018 - 11.2020
Marketing Supervisor
SNGE
05.2017 - 05.2018
Domestic Violence Director
Absentee Shawnee Tribe
08.2008 - 12.2016
Office Manager
O.C.A.D.V.S.A.
09.2007 - 07.2008
Shelter Coordinator/Victim Advocate
Family Resource Center
09.2000 - 03.2007
B.S. - Business Management
Mid-America Christian University