Kimberly Stephenson
Grand Rapids,MI
Summary
Dedicated customer service professional with extensive experience in healthcare, call center operations, and administrative support. Skilled in resolving inquiries, managing data, and ensuring client satisfaction. Seeking to leverage my expertise in a remote Client Service Representative role to deliver exceptional support and streamline processes.
Overview
10
10
years of professional experience
Work History
Client Service Representative (Remote)
Evolent Health
02.2024 - 10.2024
- Handled inbound calls from providers regarding prior authorizations for CPT, HCPCS, and ICD-10 codes
- Recorded and updated member information in designated portals
- Checked status of authorizations on file for members
- Utilized systems including Availity, NPPES, and UM portals
- Maintained accurate record-keeping with proactive attention to client information updates.
Call Center Representative (Remote)
American Auto Shield
07.2022 - 01.2024
- Managed inbound calls from customers with extended warranty plans to initiate claims, check claim statuses, or resolve disputes
- Updated customer accounts with accurate and timely information
- Promoted to Vendor Support Representative, processing claims for vehicle repairs
- Communicated directly with repair shops to discuss and authorize repair amounts
Switchboard Operator
Beacon Memorial Hospital
10.2022 - 11.2023
- Handled inbound calls and efficiently directed them to appropriate hospital departments
- Maintained professionalism and accuracy while managing high call volumes
- Provided clear and courteous communication to ensure positive caller experience
CSR - Customer Service Representative (Remote)
Dynamic Synergy
03.2018 - 07.2022
- Processed and managed medical documents for patient records with accuracy and confidentiality
- Conducted outbound calls to physicians' offices and patients to verify eligibility and gather required information
- Ensured compliance with healthcare regulations and maintained HIPAA standards
- Resolved patient and provider inquiries promptly to ensure seamless service
- Maintained detailed and accurate records of all communications and documentation
Customer Service Representative
Press Ganey Associates
05.2018 - 12.2018
- Conducted phone surveys with patients to gather feedback on their recent healthcare experiences
- Ensured a professional and empathetic tone to encourage honest and detailed responses
- Accurately recorded patient feedback for analysis and reporting purposes
- Assisted in identifying areas for improvement within healthcare services based on survey results
Cash Logistics Processor
Brinks Inc.
01.2016 - 05.2017
- Process, verify and reconcile inbound and outbound currency transactions
- Complete data entry for all currency transactions
- Prepare outbound currency orders and replenishments
- Count, verify and report currency inventory daily
- Completed data entry for currency transactions.
- Prepared bank deposits and corporate cash shipments.
Nursing Assistant
Caretel Inns of Lakeland
05.2014 - 02.2016
- Provided regular patient care, including turning guests every 2 hours to prevent bedsores
- Delivered ice water and other necessities to ensure guest comfort
- Performed laundry duties and maintained cleanliness in guest rooms with light housekeeping
- Assisted in medication distribution as per instructions, ensuring accuracy and timeliness
- Supported personal hygiene care by bathing and grooming guests to maintain their dignity and cleanliness
- Ensured patients were comfortable and securely settled in bed for the night
- Maintained a compassionate and patient-focused approach while addressing individual needs
Education
Associate of Applied Science -
Grand Rapids Community College
Grand Rapids, MI04.2025
High school or equivalent -
The American Academy
Salt Lake City Utah12.2022
Skills
- Medical Billing
- Insurance Verification
- ICD 10
- Patient Registration
- CPT Coding
- Claims
- Medical Terminology
- Customer Service
- Cash Handling
- Call Center experience
- Data-Entry
- MS Office
- Manufacturing
- Quality Control
- Custodial experience
- Google Docs
- Multi-line Phone Systems
- Call light response
- Patient care
- Wound care
- Medication administration
- Vital signs monitoring
- Medical records management
- First aid and CPR
- Patient charting
- Mobility assistance
- Patient positioning
- HIPAA compliance
- Medical terminology proficiency
Timeline
Client Service Representative (Remote)
Evolent Health
02.2024 - 10.2024
Switchboard Operator
Beacon Memorial Hospital
10.2022 - 11.2023
Call Center Representative (Remote)
American Auto Shield
07.2022 - 01.2024
Customer Service Representative
Press Ganey Associates
05.2018 - 12.2018
CSR - Customer Service Representative (Remote)
Dynamic Synergy
03.2018 - 07.2022
Cash Logistics Processor
Brinks Inc.
01.2016 - 05.2017
Nursing Assistant
Caretel Inns of Lakeland
05.2014 - 02.2016
Associate of Applied Science -
Grand Rapids Community College
High school or equivalent -
The American Academy
Similar Profiles
Jasia SpencerJasia Spencer
Benefits Intake Coordinator(contractor) at Evolent HealthBenefits Intake Coordinator(contractor) at Evolent Health
Shaniquia Johnson-WilliamsShaniquia Johnson-Williams
Customer Service Representative at Evolent HealthCustomer Service Representative at Evolent Health
Rachel Vowels DelkRachel Vowels Delk
Senior Practice Performance Advisor at Evolent HealthSenior Practice Performance Advisor at Evolent Health