Jessica Waters
Ocala,FL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Aenta Resources, Now Cvs Pharmacy
02.2022 - Current
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Processed payments and returns with accuracy and efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed through with client requests to resolve problems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests for products, services and company information.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Resolved customer complaints and addressed emergency requests and needs.
Cerified Clinical Medical Assistant
Doyle C Phillips, Md
04.2015 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Greeted incoming Drug reps and patients professionally and provided friendly, knowledgeable assistance.
- Welcomed patients and potential new patients and Drug reps and alerted staff to arrivals of scheduled appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming and outgoing mail.
- Resolved patients/family concerns efficiently to promote satisfaction and loyalty.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
Remote CMA
CES INC
10.2021 - 01.2022
- Collected New patients paperwork demographics, PMH, Past surgery and medication history.
- Scanner patients drivers license, and insurance cards into their chart.
- Collected and documented patient medical information such as blood pressure and weight.
- Answeted fielded questions, and prepared for physician teledoc visit
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented paitent prescription refills as well as verifying current pharmacy
Education
High School Diploma -
Stanly County Board of Education
Albemarle, NC12.2008
Diploma With High Honors - Medical Assitant
BOHECKER COLLEGE
Westerville, OH06.2009
Skills
- International sales support
- Sales expertise
- Report preparation
- Complaint resolution
- Inbound and Outbound Calling
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Windows
- Inventory Control
- Medical Billing
- Medical Coding
- Medical Office Experience
- Restaurant Experience
- Screening
- ICD-10
- Vital Signs
- HIPAA
- Fax
- Insurance Verification
- Medical Records
- Medical Receptionist
- Medical Scheduling
- Medical Billing
- Medical Coding
- EMR Systems
- Basic Math
- Customer Service
- Home Care
- Guest Services
- Front Desk
- Organizational Skills
- Time Management
- Cash Handling
- Medical Terminology Knowledge
- Order Fulfillment
- Key holder experience
- Good listening skills
- Receiving support
- Service standard compliance
- POS systems
- Multi-line phone talent
- Recordkeeping strengths
Certification
Certified Clinical Medical Assistant since 2014 BLS HCP-CPR
Timeline
Remote Customer Service Representative
Aenta Resources, Now Cvs Pharmacy
02.2022 - Current
Remote CMA
CES INC
10.2021 - 01.2022
Cerified Clinical Medical Assistant
Doyle C Phillips, Md
04.2015 - 09.2021
High School Diploma -
Stanly County Board of Education
Diploma With High Honors - Medical Assitant
BOHECKER COLLEGE