KIMBERLY STURDIVANT
BAY MINETTE,USA
Summary
Accomplished professional with 20+ years of Technical Support expertise, comprehensive TCG knowledge, and adept office management skills. Proficient in troubleshooting various technical issues, including hardware, software, and network configurations. Skilled in implementing and optimizing IT systems to improve operational efficiency and user productivity. Possesses extensive TCG expertise in rules, strategies, and community engagement, fostering a deep understanding of player dynamics and market trends. Demonstrated track record in managing administrative functions, optimizing workflows, and leading teams to achieve organizational goals. Seeking to leverage this multifaceted skill set to drive excellence and innovation in my next endeavor.
Overview
17
17
years of professional experience
Work History
TCG SPECIALIST
GCH
09.2023 - Current
- Demonstrated expertise in various TCGs, including Magic: The Gathering, One Piece, Lorcana, DragonBallZ, Digimon, Yu-Gi-Oh!, and Pokémon, providing detailed knowledge of game mechanics, card interactions, and meta trends
- Advised customers on deck building, card trading, and collection management, fostering strong relationships and repeat business
- Conducted TCG tournaments and events, managing logistics, player registrations, and prize distributions
- Handled inventory management, including stocking, organizing, and tracking TCG products to ensure availability and freshness
- Operated POS systems and managed cash transactions with accuracy and integrity
- Taught hundreds of customers how to play various TCGs, including Magic: The Gathering, Pokémon, and Yu-Gi-Oh!, through personalized tutorials and group sessions
- Developed and implemented beginner-friendly workshops and demo events, attracting new players and enhancing community engagement
- Established a reputation for patience and clear communication, ensuring that players of all ages and skill levels felt confident and supported in learning the games
- Collaborated with the marketing team to promote TCG events and initiatives, resulting in a significant increase in event attendance and customer participation
- Helped cultivate strong customer relationships, resulting in high customer satisfaction scores and a noticeable increase in repeat business and referrals
SENIOR ACCESSIBILITY TECH SUPPORT SPECIALIST
Transcom Worldwide
07.2021 - 03.2024
- Handled top-tier and complex cases involving wide-ranging networking, desktop and mobile technical knowledge
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Participated in training and workshops to enhance skills and acquire resourceful tools
- Diagnosed and resolved technical hardware and software issues
OFFICE MANAGER/DISPATCHER
Randall Jason Hyatt, Inc. DBA JACO
06.2008 - 05.2021
- Reconciled accounts and managed documents to facilitate office operations
- Oversaw mail services and pick up and drop offs of crucial supplies and materials
- Collaborated with administrative staff on billing, accounts payable and other financial tasks
- Updated personnel records to document promotions, performance reviews and other employee transactions
- Oversaw employee recruitment, training and onboarding processes
- Monitored employee performance using real-time data and reports
- Prepared executive reports using operational, output and revenue data
Education
SOME COLLEGE - PHYSICAL THERAPY
Alabama Southern Community College
Monroeville, AL01.2004
SOME COLLEGE - MUSIC EDUCATION
Judson College
Marion, AL08.2003
Skills
- Technical Support
- Communication skills
- Customer service
- Dispatching
- Payroll management
- Data entry
- Sales management
- Account management
- Software Troubleshooting
- Mobile Devices
- Troubleshooting
- Network Support
- Desktop Support
- Microsoft Windows
- Operating Systems
- Account Reconciliation
- Remote Access Software
- Mac OS
- Microsoft Office
- Computer networking
- Technical support
- Software troubleshooting
- Desktop support
- Live chat
- Sales
- Accounts payable
- Computer hardware
- Proofreading
- Senior leadership
- Analysis skills
- Financial planning
- QuickBooks
- Office management
- Inventory Management
- POS Systems
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
TCG SPECIALIST
GCH
09.2023 - Current
SENIOR ACCESSIBILITY TECH SUPPORT SPECIALIST
Transcom Worldwide
07.2021 - 03.2024
OFFICE MANAGER/DISPATCHER
Randall Jason Hyatt, Inc. DBA JACO
06.2008 - 05.2021
SOME COLLEGE - MUSIC EDUCATION
Judson College
SOME COLLEGE - PHYSICAL THERAPY
Alabama Southern Community College
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