Kimberly Swanson
Bridgman,MI
Summary
Highly skilled Quality Analysis Specialist with proven track record in identifying and resolving product quality issues. Experience spans across diverse industries, demonstrating adaptability and a keen eye for detail. Strengths include strong analytical skills, an exceptional understanding of quality assurance processes, and ability to implement efficient solutions that improve overall product standards. Committed to maintaining highest quality benchmarks and enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Quality Analysis Specialist
Symplr
Remote, USA
12.2021 - Current
- Conducted comprehensive quality analysis on healthcare provider data and profiles to ensure accuracy and compliance.
- Managed quality-related data, producing reports and insights to improve decision-making.
- Collaborated with cross-functional teams to address data discrepancies and resolve issues.
- Ensured the integrity of databases for over 5,000 healthcare providers.
- Provided exceptional support via chat, phone, and email, troubleshooting and resolving quality issues.
- Supported leadership in refining quality assurance processes.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
Digital Artist
Self, Charitable
Fort Gordon, GA
10.2010 - 11.2021
- Produced designs for websites, product graphics, web logos, social media graphics, and banners.
- Designed independent graphic designs using various software technologies.
- Communicated with clients and employers to agree on work plans and deliverables.
- Created digital artwork for client projects using Adobe Photoshop, Illustrator and InDesign.
- Designed logos and promotional material for a variety of clients.
- Developed wireframes and mockups to demonstrate design ideas.
- Implemented user interface designs into websites or applications.
- Analyzed customer feedback to improve existing designs.
Shift Lead
Subway
Port Huron, MI
02.2007 - 01.2009
- Facilitated productive employee operations to meet business requirements.
- Enhanced operation by providing employee training and mentoring.
- Managed day-to-day financial transactions and performed cash reconciliations.
- Adhering to food safety and sanitation policies.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Identified opportunities for operational improvements and communicated them to management.
Education
High School Diploma -
River Valley High School
Three Oaks, MI01.2006
Skills
- Data Analysis
- Proficient in Cloud-Based Healthcare Software
- Detail-Oriented Approach
- Healthcare Compliance Expertise
- Analytical Problem Solving
- Cross-Team Collaboration
- Project Planning
- Audit processes
- Mastery of QA methodologies
- Training implementation
- Project Management
- Data Validation
- Cost-reduction methods
- Committed to Growth
- Effective Time Management
References
References available upon request.
Timeline
Quality Analysis Specialist
Symplr
12.2021 - Current
Digital Artist
Self, Charitable
10.2010 - 11.2021
Shift Lead
Subway
02.2007 - 01.2009
High School Diploma -
River Valley High School
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